Retail Key Holder

Skechers • Grand Rapids, MI

1d • Onsite

About The Position

As a Key Holder, also known as a “Floor Leader,” at Skechers, you will play an essential Retail Leadership Role, contributing to store operations and mentoring your team to deliver exceptional customer service. This entry-level management role involves overseeing daily operations, supporting sales goals, and helping maintain the store's premium shopping environment. This opportunity offers room to thrive within the Skechers global brand, whether you aim to advance your Retail Manager career, refine your skills as a Key Holder, or grow into a Retail Management role.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem solving skills to resolve any issues that may arise in-store.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.
• Acts with a sense of confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.
• Must be at least 18 years of age at time of application.

Nice To Haves

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.

Responsibilities

• Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Benefits

• Competitive pay with regular increases.
• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts!).
• Flexible schedules to support work-life balance.
• On-the-job training to strengthen skills in Retail Leadership Roles, Customer Service Management, and store operations.
• Opportunities for career advancement in Retail Management with a global brand like Skechers.
• Additional Benefits & Perks to be reviewed during the interview process.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees