Retail Key Holder-WHITE MARSH MALL

Bath & Body Works • Baltimore, MD

398d

About The Position

As a Key Holder at Bath & Body Works, you will play a crucial role in supporting the store manager by taking on leadership tasks and acting as the manager on duty when scheduled. This position focuses on delivering exceptional customer service, driving sales, and maintaining operational excellence within the store. You will be responsible for fostering a customer-focused culture, providing feedback to team members, and ensuring that store policies and procedures are upheld.

Requirements

• High School Diploma or GED Certificate.
• Preferably an existing sales associate aspiring to a management role.
• Ability to foster a customer-focused selling culture.
• Demonstrated selling and operational results.
• Available for varied weekly shifts including weekends, closing, and peak shifts.
• Ability to provide in-the-moment coaching to associates.

Responsibilities

• Act as manager on duty when scheduled to address customer service, vendor relationships, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead and model selling and customer experience standards.
• Display knowledge of product, company policies, and store strategies.
• Set the direction and goals for the day/shift when associates arrive for work.
• Build a highly satisfied and loyal customer base through engagement, conversion, and gathering customer contact information.
• Perform opening and closing routines including execution of bank deposits and receipt of shipment.
• Maintain policies and procedures.
• Assist with floorsets, window changes, visual presentations, and signage placement as directed.

Benefits

• On-demand access to earned wages through DailyPay.
• Tuition-free education offered in partnership with Guild from over 140 programs across 30+ colleges and universities.
• 40% merchandise discount and free product.
• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• No-cost mental health and wellbeing support for all associates.
• Robust health, dental, vision, and life insurance options for full-time associates.
• Opportunity for paid time off and additional family benefits including paid maternity and parental leave.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Health and Personal Care Retailers
• Education Level: High school or GED