Retail Key Holder (FT) -Willoughby, OH

Party City • Willoughby, OH

380d • $12 - $13

About The Position

At Party City, we create joy for our customers by making it easy to create unforgettable memories. We are Customer Obsessed. Our Key Holders lead by example and possess the energy and enthusiasm to match our customers' excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry. We ensure we are in-stock and easy to shop. We inspire our customers with exciting concepts, themes, ideas and provide everything they need to bring their party to life. At PCHI, our promise is Customer First, People Matter, It Can Be Done and Celebrate! We live our brand every day and love to party!

Requirements

• Prior retail experience
• Ability to lead others in a fast-paced environment
• Helpful, passionate, and fun personality
• Ability to inspire and serve others
• Adaptable and able to manage change
• Results driven
• Dependable and committed
• Enjoy planning parties and events

Responsibilities

• Open/Close the store (alarm activation/deactivation)
• Count and prepare tills for store opening
• Count and balance tills at end of day
• Prepare deposit, count safe
• Perform customer service interventions at registers, including price overrides, discounts, refunds, exchanges, and other manual adjustments as needed
• Perform Leader on Duty (LOD) function only when Store Team Leader or Team Leader is absent
• Review and validate that Daily Party Plan tasks are completed as assigned when performing LOD functions
• Solve customer related issues when performing LOD role
• Execute any Emergency Response procedures as needed when acting in the LOD function
• Receiving Freight and filling out daily log -- Maintaining receiving procedure
• Balloon orders prepped for next day
• Recovery and cleaning of store (Sales floor/counter/Backroom/breakroom/Bathroom and office)
• Daily scan audit (opening)
• Communication review on Party Central, reading and reacting to emails and text threads
• Frequent kneeling, bending, and stooping
• Standing for long periods throughout schedule day

Benefits

• Comprehensive Benefit Plan
• 401(K) Program
• Tuition Reimbursement
• Competitive hourly wage
• Fun working environment
• Flexible scheduling
• Relaxed dress code
• 30% discount
• Work Life balance, no late nights, and closed Thanksgiving, Christmas and Easter
• Lifestyle benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Lessors of Nonfinancial Intangible Assets (except Copyrighted Works)
• Number of Employees: 1,001-5,000 employees