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BevMo! - Albany, CA
posted 2 months ago
Full-time - Entry Level
Albany, CA
Food and Beverage Retailers
About the position
The Key Holder position at BevMo! by Gopuff is a vital role within the Retail Operations team, responsible for opening and closing the store, ensuring excellent customer service, and supporting management in their absence. This role involves assisting during high-volume periods, training new employees, and maintaining store standards while driving sales.
Responsibilities
- Provide excellent customer service by greeting and establishing rapport with customers while informing them of the products and services
- Arrive early to open the store and leave late to close the store
- Assist the store in periods of high volume and provide support for new employees
- Knowledge of in-house products to provide customers with recommendations
- Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies
- Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits
- Operate scanners, cash registers, and other electronics
- Follow proper age verification policies
- Ensure all prices and quantities are accurate and provide a customer receipt
- Process refunds and exchanges
- Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures
- Maintain store cleanliness and assist in maintaining standards on the sales floor, stock room, lockers, and bathrooms
- Train new employees on store procedures, product knowledge, and customer service standards
Requirements
- 1+ years leadership experience in retail, grocery, military, restaurant or equivalent experience
- Ability to work with fluid schedules; be available during peak hours of operation and availability to support stores on nights, weekends, holidays, etc.
- Basic math skills and proficiency in cash handling
- Team-oriented mentality
- Ability to lift up to 49 pounds
- High School Diploma or equivalent
