Retail IT helpdesk support

Virtual Agent • Los Angeles, CA

304d • $22 - $32

About The Position

We are seeking a highly motivated and customer-focused Retail Helpdesk Support Specialist to join our team. The ideal candidate will provide technical support and troubleshooting assistance to retail store employees and customers, ensuring a seamless operational experience. This role requires strong problem-solving skills, excellent communication, and a commitment to delivering exceptional service.

Requirements

• High school diploma or equivalent required; associate or bachelor's degree in IT or related field preferred.
• 1-2 years of experience in a helpdesk or technical support role, ideally in a retail environment.
• Proficiency in troubleshooting Windows and macOS systems, POS software, and retail hardware such as scanners and receipt printers.
• Familiarity with networking basics is a plus.
• Strong communication, problem-solving, and multitasking abilities.
• Ability to work effectively under pressure in a fast-paced environment.
• Willingness to work flexible hours, including evenings, weekends, and holidays, as needed.

Responsibilities

• Respond to helpdesk inquiries via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues related to point-of-sale (POS) systems, inventory management tools, and other retail-specific technologies.
• Track, prioritize, and resolve incidents in a timely manner.
• Escalate complex issues to higher-level technical support teams or vendors as needed.
• Maintain accurate documentation of issues and resolutions in the helpdesk system.
• Assist with routine maintenance of retail systems, including software updates and patches.
• Collaborate with IT teams to ensure system reliability and uptime during business hours.
• Provide training and guidance to store staff on the use of retail systems and technologies.
• Develop user-friendly documentation and FAQs to assist employees in resolving common issues.
• Deliver exceptional customer service to internal teams and retail staff.
• Communicate technical information clearly and effectively to non-technical users.
• Adhere to company policies and procedures, particularly those related to data security and compliance.
• Monitor systems for potential security risks and report any issues promptly.

Benefits

• $22.00 - $32.00 hourly
• Contract-to-hire position

What This Job Offers

• Career Level: Entry Level
• Industry: Administrative and Support Services
• Education Level: High school or GED