Retail Internet Used Firearms Specialist

Bass Pro Shops • Glendale, AZ

1d

About The Position

The Retail Internet Used Firearms Specialist position is responsible for creating accurate descriptions and capturing high-quality images of the store's selection of used firearms. This role involves uploading the used firearm selection descriptions and photographs for the used firearm online website, maintaining a high-quality website with accurate, up-to-date inventories. This position also assists in making used firearm sales through customer interaction via e-mail, mail, telephone, and personal contact. Bass Pro Shops is North America’s premier outdoor and conservation company, founded in 1972. The company provides customers with unmatched offerings spanning premier destination retail, outdoor equipment manufacturing, and world-class resort destinations. In 2017, Bass Pro Shops joined forces with Cabela’s.

Requirements

• High school diploma or equivalent experience
• 0-2 years experience
• Must be 21 years of age
• Ability to safely handle firearms and adhere to all company, state, and federal firearms regulations
• Ability to provide legendary customer service experience to every customer by greeting, consulting, and assisting them in finding merchandise and making buying decisions
• Ability to operate camera and computer to upload photos and maintain descriptions
• Knowledge of purchasing firearms by either working in the firearms industry or collecting firearms

Responsibilities

• Creates and uploads accurate descriptions and capture high-quality images of store selection of used firearms.
• Maintains a high-quality website with accurate, up-to-date inventories.
• Adds and deletes specific firearms as they are acquired, disposed, and transferred to keep the used firearm online inventory current and company expectations are met for percentage of guns maintained on company site per company direction.
• Evaluates and purchases used firearms, acquire used firearms into the bound book, and ensures proper payment to the customer.
• Initiates 4473 forms with customers and conduct the final check of applicable company, state, and federal forms prior to a firearm being transferred to the customer.
• Assists in making used firearm sales through customer interaction via e-mail, mail, telephone and personal contact.
• Provides legendary customer service experience to every customer by greeting, consulting, and assisting them in finding merchandise and making buying decisions. This includes processing firearms transactions in an efficient manner in accordance with all internal policies, procedures, and applicable law.
• Produces monthly sales audit reports for used firearms online activities.
• Acquires all firearms legally and in accordance with all ATF, state, and local laws and regulations and with company policies. This includes completing ATF required forms, applicable state forms necessary for background checks, certifying and screening all potential firearm transfers for legality of the sale, complying with waiting periods or other possible state requirements, and straw purchases.
• Assists with the acquisition and receipt of firearms in accordance with company policy and applicable regulations, proper and error free completion of all company forms, assistance with performing firearms audits, mounting optics to firearms, safely checking / clearing firearms received by customers or via shipment, and preparation of firearms for retail sale.
• Evaluates and appraises used firearms utilizing past experience of historical firearms knowledge and resources.
• Responds and handles customer issues by using good judgment and logic in solving problems and making decisions within the job scope.
• Assures visual standards are met by up-keep and maintenance to include, but not limited to, restocking, remerchandising, cleaning fixtures, and general care and housekeeping.
• Maintains standards within the department and back room including attention to proper facing of firearms tags and performing opening and closing duties.
• Participates in ongoing training including, but not limited to firearms and shooting product information, diverse shooting discipline awareness, systems training, compliance related training, and selling skills / techniques.

Benefits

• Discounts on retail merchandise, our restaurants, world-class resorts and conservation attractions!
• Medical
• Dental
• Vision
• Health Savings Account
• Flexible Spending Account
• Voluntary benefits
• 401k Retirement Savings
• Paid holidays
• Paid vacation
• Paid sick time
• Bass Pro Cares Fund
• And more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED