Retail Intern

Metro Credit Union•Burlington, MA

36d

About The Position

Are you curious about the financial aspects of how a credit union operates and eager to gain real‑world experience in a customer‑focused environment? As a Retail Intern, you’ll work side‑by‑side with experienced professionals, supporting daily branch operations while developing practical skills that will set you up for future career success. This internship offers hands‑on exposure to financial services, member engagement, and retail operations — all while contributing to our mission of strengthening financial well‑being in the communities we serve. About the Summer Internship Program Our Summer Internship Program is a structured, immersive experience designed to provide meaningful, resume‑building exposure to credit union operations, professional development, and community impact. The program runs 10 weeks, starting June 8th. Please note, to be considered, candidates must be currently enrolled in a college or university program and have full availability for the entire program, as the experience builds week to week through training, hands‑on learning, and project work. What the Program Includes Structured onboarding and orientation, including systems training, workplace readiness, and program expectations Hands‑on work experience in an assigned branch or department, supporting day‑to‑day operations and member service Two one‑day departmental rotations, allowing interns to explore different areas of the organization and potential career paths Interactive learning sessions and workshops focused on transactions, systems, presentation skills, and professional development A summer project designed to encourage critical thinking, innovation, and real‑world problem solving, culminating in a final presentation Networking opportunities with leaders, team members, and fellow interns Participation in a community service activity, reinforcing our commitment to giving back

Requirements

Strong analytical and problem‑solving skills
Excellent verbal and written communication skills
Ability to work independently and collaboratively as part of a team
Proficiency in Microsoft Excel and other business software tools
Strong interpersonal skills and the ability to work with individuals at all levels of the organization
Excellent organizational skills with strong attention to detail
Ability to research, analyze, and clearly communicate information
Adaptability and comfort working in a dynamic, fast‑changing environment
Ability to manage multiple priorities and perform well under pressure
A positive, team‑oriented mindset with initiative and self‑motivation

Responsibilities

Assisting members with routine financial transactions such as deposits, withdrawals, check cashing, and loan payments
Learning how to identify member needs and introducing products and services that support their financial goals
Making sales referrals and promoting digital and alternative service channels
Building strong relationships with members by delivering friendly, solutions‑focused service
Supporting compliance and regulatory requirements while learning best practices in financial operations
Managing risk awareness in every transaction and helping identify potential fraud
Resolving routine member questions and providing clear, helpful information