Retail Host

Bok Tower Gardens, Inc. • Lake Wales, FL

70d

About The Position

To assist in supporting the mission of Bok Tower Gardens through the profitable operation of The Shop at Bok, providing a quality experience for the visitors.

Requirements

• Good verbal and written communication skills.
• Good organizational skills for dealing with diverse duties.
• Pleasant, polite manner for dealing with public as well as staff.
• Flexible and motivated.
• Outstanding customer service skills.
• Ability to work in a fast-paced environment.
• Excellent time-management abilities.
• Must be able to handle a variety of multiple duties.
• Good interpersonal and problem-solving skills.
• Good computer skills.
• Dependable and trustworthy.

Nice To Haves

• Some previous experience in the retail industry preferred.

Responsibilities

• Maintain a neat & professional personal appearance with a cheerful professional attitude.
• Greet and make eye contact with customers entering store within 7 seconds.
• Be knowledgeable about shop merchandise to answer customer questions and explain the educational value of the items.
• Learn about new products, new displays, and storage changes.
• Have adequate knowledge about the Gardens, Bok Tower, Pinewood Estate, special events, and local area.
• Assist customers as requested and get assistance if needed.
• Encourage and accept customer requests for merchandise using Merchandise Request Form.
• Satisfy customers regarding their comments and complaints.
• Ensure that the cashier counter is always attended and kept neat and clean.
• Answer the telephone promptly.
• Participate in onsite and offsite sales or special events.
• Maintain merchandise displays to be attractive, clean, and customer-friendly.
• Create displays for new merchandise and utilize educational signage when appropriate.
• Maintain a pleasant environment in customer and work areas.
• Maintain cabinets and stockroom in a neat, orderly, and logical fashion.
• Vacuum floors on weekends and spot mop as necessary.
• Clean door glass and jewelry case glass daily and as needed.
• Dust shelves, counters, and windowsills as assigned.
• Restock daily from computer report to replenish sold merchandise.
• Restock as assigned from cabinets and stockroom.
• Touch-up displays daily to keep a fresh appearance.
• Keep all areas free of safety hazards.
• Maintain a neat and safe environment while doing displays or processing merchandise.
• At end of day, ensure that shop is orderly, mobility carts are plugged in, lights are out, doors are locked, and alarm is set.
• Take trash and broken down cardboard boxes to trailer or dumpster.
• Fill in for Plant Shop Host as scheduled.
• Provide schedule requests well in advance and cooperate in solving any conflicts.
• Report low levels of merchandise and supplies for re-ordering.
• Immediately report any suspicious person/activities or safety hazards to management staff.
• Communicate suggestions, ideas, comments, problems, and complaints to the Retail Services Assistant Manager or other managers as appropriate.
• Be a team player and maintain open communication with staff and volunteers.
• Attend full-staff meetings and training sessions as scheduled.
• Read mail, e-mail, and listen to voice mail messages daily and respond appropriately.
• Answer telephone and respond appropriately.
• Serve on Bok Tower Gardens special committees as required.
• Transact cash register sales using scanner.
• Transact sales manually during storms when registers are un-plugged.
• Have thorough knowledge of all cash register functions.
• Provide discounts for members, volunteers, and employees.
• Handle pet pen rentals and provide written directions.
• Handle mobility cart rentals and provide hands-on instruction.
• Provide services for special promotions.
• Perform deposit and deposit check procedures as scheduled.
• Work with courier daily to get deposit to bank and to acquire change.
• At end of day, close out and balance cash registers and credit card authorization terminals.
• At end of day, perform cash out procedures as scheduled to balance banks and cash receipts.
• Run back up and reports at server as scheduled.
• Follow safety standards for handling heavy boxes.
• Check in merchandise and ensure quantity and quality.
• Report discrepancies and question back orders with vendors.
• Indicate discontinued merchandise SKU’s in the computer.
• Create and/or update vendor records and merchandise SKU’s as needed.
• Establish and/or update pricing according to gross margin guidelines.
• Perform computer receiving, and print purchase order and receiving report.
• Print price labels and coordinate pricing with staff and volunteers.
• Scan new merchandise pictures into computer.
• Process invoices with purchase orders for approval.
• Handle general office duties and special projects as assigned by the Retail Services Assistant Manager.
• Participate in the inventory counting process every summer.
• Take line or vendor inventory counts as assigned throughout the year.

Benefits

• Not specified in the job description.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED