Retail Health Coordinator - Punta Gorda, FL
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About The Position
At CVS Health, we are dedicated to bringing our heart to every moment of your health. This role of Retail Health Coordinator is pivotal in delivering human-centric health care, ensuring that our services are not only effective but also compassionate. The position is based in a CVS HealthHUB location, where you will work closely with a clinical operation leader and local leader to address health care gaps identified by health plans. Your primary responsibility will be to communicate with members telephonically, guiding them through their health care journey and ensuring they receive the support they need to improve their health outcomes. As a Retail Health Coordinator, you will act as a navigator, proactively engaging with members to assist them in understanding their health care needs. This role requires you to coordinate patient care, manage appointments, and provide educational materials to enhance patient self-management. You will be responsible for tracking patient care utilization and ensuring that all interactions are conducted with the utmost respect for cultural diversity and individual differences. Your ability to communicate effectively with both internal and external customers will be crucial in fostering a supportive environment for our patients. In this dynamic role, you will be expected to adapt to emerging best practices and continuously evolve your responsibilities. You will work collaboratively with the Retail Health care Teams to organize patient care plans, referrals, and community resources, all while maintaining a focus on delivering superior customer service. Your leadership skills will be essential in guiding individuals from diverse backgrounds towards a common goal of improving health and quality of life. This position not only demands excellent communication skills but also a commitment to upholding the values of CVS Health in every interaction.
