Retail Guest Support Associate

Bob's Discount Furniture • Worcester, MA

394d

About The Position

The Retail Guest Support Associate position at Bob's Discount Furniture is a vital role focused on delivering exceptional customer service and support. Associates are responsible for processing sales orders, answering customer inquiries, and ensuring a positive shopping experience both in-store and over the phone. This role requires strong interpersonal skills, the ability to multitask, and a commitment to the company's customer service philosophy known as the 'Bob's Way'.

Requirements

• Flexibility to work a 5-day retail schedule including nights, weekends, and most holidays.
• Solid knowledge and competence in Microsoft Office products.
• Excellent phone manner.
• Strong cash handling skills.
• Excellent verbal and listening skills.
• Strong interpersonal and human relations skills.
• Proven analytical and problem-solving skills.
• Ability to use sound judgment and decision-making.
• Good coordination skills.

Responsibilities

• Enter customer orders into the system accurately and completely.
• Process payment to proper accounts.
• Answer incoming calls and respond to customer queries in a timely and courteous manner.
• Schedule deliveries that are convenient for customers and comply with company procedures.
• Maintain all open orders and communicate status with customers courteously.
• Responsible for the security of cash and other legal tender.
• Prepare daily deposits in accordance with company policies and procedures.
• Work daily reports according to company requirements.
• Assist Retail Guest Support Manager when needed.
• Assist with café, showroom displays, tagging, and other tasks to maintain a customer-friendly showroom.

Benefits

• National Health, Dental and Vision coverage
• Employer paid basic Life Insurance with the option to add Voluntary Life Insurance
• 401(k) Profit Sharing Plan with generous company match
• Paid Personal/Sick Days
• Paid Vacation, Sick Days, Holidays, and your Birthday
• Employee Assistance Program
• Generous Employee Discount
• Bob's Bail Out Program for pay advances
• Bob's Helping Hand Program for unexpected expenses

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees