SHI - Retail Guest Services Associate

Sealaska/Woocheen Family of Businesses•Juneau, AK

1d•Onsite

About The Position

The position is responsible for maintaining a high level of customer service for the Sealaska Heritage Store by generating sales, merchandising, developing product knowledge, and assisting in developing store processes and procedures.

Requirements

Excellent customer service skills
High degree of initiative
Excellent oral and written communication skills
Student in good standing of a local school district; or
High school diploma or equivalent

Nice To Haves

Cashier experience
Experience in general record keeping and assisting the public
Cardiopulmonary Resuscitation (CPR) certification
Knowledge of Alaska Native cultures

Responsibilities

Greets customers of the Sealaska Heritage store, including answering phones and directing customer inquiries to the appropriate person.
Receives and processes all payments according to standard procedures.
Assists in the opening and closing of the store, including cash handling.
Assists in floor moves, merchandizing, display maintenance, and store housekeeping.
Maintains awareness of product knowledge and promotions.
Completes, processes, and maintains applicable paperwork and records.
Assists in the development of online store software, including photography, branding, and maintenance.
Assists in shipping and handling policy and procedure development.
Participates in collaboration meetings to enhance practices, procedures, and team building.
Other duties as assigned.