Retail Golf Club Fitting Specialist

DICK'S Sporting Goods•Baileys Crossroads, VA

20d•Onsite

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: ROLE RESPONSIBILITIES: SERVICES: Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested. Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs. Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services. Support store services sales by performing athlete club fittings and repairs. Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs. Make equipment recommendations tailored to the customer. OPERATIONS: Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times. Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc. Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures. Maintains confidentiality of all Company information. Maintain and participates in all recovery and cleanliness standards. Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect. Take an all-hands-on-deck approach to support the team across the store. Perform other tasks as assigned ed by management. TEAMMATE TRAITS: Our traits set the bar as to what great teammates look like. They define the behaviors that can drive our business while ensuring a great teammate and customer experience. Here are the traits we look for in our store teammates: Ensures Accountability Customer-Focus Collaborative Instills Trust Decision-Quality/Decision-Making Abilities Action-Oriented ACHIEVING SUCCESS AT DICK’S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.

Requirements

Ensures Accountability
Customer-Focus
Collaborative
Instills Trust
Decision-Quality/Decision-Making Abilities
Action-Oriented
1-2 years of retail experience preferred
Golf industry experience preferred
Golf fitting experience preferred

Responsibilities

Establish and maintain effective relationships with customers and gains their trust and respect by using diplomacy and tact; ensure that customers are greeted and acknowledged; offer customers assistance as needed or requested.
Aide customers by ascertaining their needs and directing them to the golf services area that most effectively meets their needs.
Maintain a high level of product and industry knowledge to pass on to our customers by learning about new technologies, products and services.
Support store services sales by performing athlete club fittings and repairs.
Is a certified club fitter that provides excellent direct and indirect customer service to align with company programs.
Make equipment recommendations tailored to the customer.
Assist in achieving the store shrinkage goal by ensuring that all merchandise used for display is properly handled and accounted for at all times.
Assist with checking merchandise, service, and repair equipment, amongst other materials arriving to the store in a timely fashion, confirming quantities, condition, etc.
Adhere to established policies and procedures related to safety, loss prevention and standard operating procedures.
Maintains confidentiality of all Company information.
Maintain and participates in all recovery and cleanliness standards.
Create an inclusive in store environment where everyone (teammates and customers) feels welcome, safe, and is treated with respect.
Take an all-hands-on-deck approach to support the team across the store.
Perform other tasks as assigned ed by management.