Retail General Manager

VSP Vision•Lees Summit, MO

16h•$58,656 - $68,795

About The Position

Want to bring the “care” back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great. A Visionworks General Manager (GM) is a leader of others and leader of the business at Visionworks. This person is a smart, business-savvy self-starter who knows their way around profitability and the driving factors of success. The General Manager will also manage a service driven team to ensure a simple, human and bold patient and customer journey from doctor appointment to eyewear pickup. Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience Remove obstacles and find resolution in the patient/customer experience when needed Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals

Requirements

HS Diploma or GED required; Bachelor’s degree preferred
Three (3) or more years of related experience required

Nice To Haves

Optical management experience preferred
Licensed GMs must have a current State Opticians License

Responsibilities

Maximize the store’s profitability without compromising the patient/customer experience by setting and exceeding organization’s financial and performance goals
Engage regularly with the Doctor to touch base on business needs, associates and patient/customer experience
Prep and plan business for the day by managing incoming traffic, doctor appointments, and scheduled eyewear services
Hire, Train, coach, develop and support store associates to perform in their respective roles with excellence to ensure a flawless patient/customer experience
Remove obstacles and find resolution in the patient/customer experience when needed
Lead, execute and improve all broad operational activities to meet the store's financial and customer experience goals