Retail General Manager

Love’s Travel Stops and Country Stores•Charlotte, NC

2d•Onsite

About The Position

Welcome to Love’s! The Retail General Manager plays a key role in ensuring the smooth and efficient operation of our high-volume, multifaceted retail customer service center. You will lead staff, including Operations Managers and Assistant Managers, to provide exceptional customer service, managing processes, and executing strategies to enhance sales and customer satisfaction. With opportunity as our greatest benefit and a dynamic team environment, this role is ideal for individuals passionate about the retail industry and ready to make a difference.

Requirements

3+ years in retail, restaurant, travel stop or c-store, big box, grocery, or department store management.
3+ years’ experience managing operations with annual sales volume of $2+ million
3+ years’ experience deciphering and impacting budgets and P&L statements
3+ years’ experience supervising and training 10+ employees
Excellent communication and interpersonal skills with a customer satisfaction focus.
Strong organizational and multitasking abilities with attention to detail.
Intermediate level computer skills including Microsoft Office, Outlook, Word, and Excel.
Frequent lifting/moving of items over 50 pounds or more.
Ability to successfully complete a pre-employment background check, drug screen, and motor vehicle check.

Responsibilities

Ensure a safe, clean, and well-maintained location in terms of exceptional customer service, facility maintenance, proper merchandising, and suitable marketing procedures.
Drive sales of products and services through efficient ordering, stocking, inventory management, and waste management.
Responsible for proper task execution, following effective safety practices, schedule and cash integrity, talent acquisition, employee development, and support HR functions.
Work alongside team members to train and develop in order to maximize customer service expectations.
Understand financial reporting which includes profit and loss statements to affect business changes and capitalize on opportunities.
Addressing customer feedback and working to improve the overall experience.