Retail General Manager Ocala

The ODP Corporation•Ocala, FL

2d•Onsite

About The Position

At Office Depot Office Max, every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives. The General Manager will own associate training and development, talent assessment, identifying and developing top talent, and succession planning. Provides positive and constructive feedback, and appropriate coaching and counseling. This person will lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience; is actively engaged with the local community and hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty. The General Manager is also responsible for hiring, merchandising, operations, and execution of store and company standards in addition to resolving associate and customer relations' concerns and partnering with respective business partners on a timely basis. Responsible for performance management of all associates and fostering a positive and inclusive workplace environment. Is an active Change Champion, initiating and supporting company changes.

Requirements

High School diploma or equivalent required. Bachelor's degree preferred in Business, Marketing, Retail Management, or another related field
Minimum two to four years management experience or demonstration of skills and learning through an internal development program
Must have good business acumen
Must be able to effectively lead, coach and manage others in a professional environment
Ability to positively influence at all levels and possess executive presence
Possess excellent verbal and written communication skills
Must be able to plan, prioritize and execute detailed instructions in a timely and efficient manner
Demonstrated leadership capabilities, with the ability to work independently, as well as with others
Must possess sound judgment and people management abilities
Must be adaptable to a changing environment and able to consistently achieve goals despite stress and ambiguity
Must possess the ability to use computers and technology for information, and to access information necessary to complete the job
Must possess ability to process information/merchandise through POS register system

Responsibilities

Managing sales performance and identifying sales opportunities
Developing overall store strategies and tactics to achieve sales results and operational goals
Increasing conversation rates
Driving customer traffic into stores
Ensuring maximum sales and profitability by focusing on key business initiatives
Associate training and development
Talent assessment
Identifying and developing top talent, and succession planning
Hiring
Merchandising
Operations
Execution of store and company standards
Resolving associate and customer relations' concerns
Partnering with respective business partners on a timely basis
Performance management of all associates
Fostering a positive and inclusive workplace environment
Initiating and supporting company changes

Benefits

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
Medical Insurance/Prescription Drugs
Dental Insurance
Vision Insurance
Flu shots
Mental Health Benefits
Support Programs
Employee Assistance Program (EAP)
Location Events & Activities
Recognition & Rewards Programs
Flexible Work Schedules
Paid Holidays (as applicable by business unit)
Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)
Paid Parental Bonding
Adoption Reimbursement
Fertility Treatment Discounts
401(k) and Roth Savings Plans
Savings Plan Employer Match
Commuter Benefits
FSA/HSA Pre-Tax Benefits
HSA Employer Match
Discount Center
Employee & Dependent Life and Accidental Death & Dismemberment
Short & Long-Term Disability
Medicare Concierge Services
Charitable Giving
Volunteering & Mentorship
Employee Assistance Programs
Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment