Retail General Manager
About The Position
As a Retail General Manager with Health System Services, you will effectively run your own retail operation inside a trusted, mission‑driven company—shaping the team, the customer experience, and the results you deliver every day. This role combines hands‑on leadership, retail operations, and patient‑focused service. You will be responsible for the day‑to‑day performance of your location, from staffing and merchandising to financial results and community relationships. What makes this opportunity different Run it like it’s yours: Treat this location as your own retail operation—own the merchandising, staffing, local marketing, and customer/patient experience within company standards and compliance requirements. Grow your impact and your income: Your performance directly influences your opportunity to earn more through results‑driven incentives and advancement opportunities. Build something lasting: Develop a high‑performing team, create loyal customers and referral partners, and leave your fingerprint on a growing part of our business. Be part of healthcare with heart: Help patients and families access the products and services they need to live more comfortably and independently.
Requirements
- Previous experience in retail management, store leadership, or a similar operations‑focused role required; healthcare or durable medical equipment experience is a plus.
- Proven ability to drive results through goal setting, performance management, and team development.
- Strong business acumen with comfort reading reports, managing budgets, and making decisions that impact revenue and expenses.
- Excellent communication and interpersonal skills, with the ability to build trust with customers, staff, and community partners.
- Demonstrated “owner’s mindset”—proactive, solutions‑oriented, and motivated by results.
- High level of integrity and professionalism, with a commitment to compliance, confidentiality, and patient privacy.
- Proficient with basic computer applications and point‑of‑sale or retail management systems.
Responsibilities
- Serve as the on‑site leader for all store operations, including staffing, scheduling, inventory, merchandising, and cash management.
- Act as the local “owner” of the retail experience, ensuring the showroom, team, and processes reflect HSS standards, regulatory requirements, and your high expectations for service.
- Drive store‑level growth by analyzing trends, setting weekly and monthly targets, and taking action to improve traffic, conversion, sales, and satisfaction.
- Lead, coach, and develop your team—providing clear goals, regular feedback, and ongoing training to support individual and store performance.
- Maintain accurate inventory levels, product displays, pricing, and signage to support a professional and patient‑friendly environment.
- Collaborate with internal partners (clinical, delivery, billing, and customer service teams) to ensure a seamless experience for patients and referral sources.
- Proactively identify and cultivate community relationships and referral opportunities to grow the business as if it were your own.
- Ensure the store meets or exceeds all company policies and procedures, safety standards, and applicable healthcare regulations.
- Use data and reporting to monitor key performance indicators and make informed decisions on staffing, promotions, and process improvements.
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with 3% company contribution
- Generous PTO, Vacation Time, and paid Holidays
- Optional Short-Term Disability & Company-Paid Long-Term Disability
- Free, confidential Employee Assistance Program
- Exclusive Tuition Reimbursement Program with Niagara University
- Opportunities to give back through community engagement programs
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
