Retail General Manager
About The Position
Goodwill is one of the leading non-profit brands in the world and one of the largest non-profits in Southern California. We are a rapidly evolving organization and yet we have never been more focused on our Mission, on our people, and on our future. It’s always a GOOD day in SoCal! Lead a Mission-Driven Retail Store With Purpose and Impact. Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of Goodwill SoCal's Atwater Village store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals — all while supporting our mission of Transforming Lives Through the Power of Work.
Requirements
- 3–5 years of supervisory experience in a customer-focused management role; retail experience preferred.
- High school diploma or GED required; college degree a plus.
- Strong leadership ability with a track record of developing high-performing teams.
- Ability to manage multiple priorities independently with strong follow-through.
- Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel.
- Excellent communication, coaching, and problem-solving skills.
Nice To Haves
- Bilingual (Spanish/English) helpful.
Responsibilities
- Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.
- Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.
- Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs.
- Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.
- Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed.
- Ensure efficient donation intake, processing, and production practices to meet company standards.
- Enforce asset protection, loss prevention, and store security procedures.
- Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.
- Authorize markdowns when appropriate and respond to sales trends and sell-through.
- Complete schedules, manage timecards, and ensure compliance with payroll processes.
- Attend required meetings and trainings; support nearby locations as needed.
- Work flexible shifts including evenings, weekends, holidays, and overtime as required.
Benefits
- Lead a team in a supportive, values-driven retail environment.
- Grow your leadership career with an organization committed to service and community impact.
- Help advance Goodwill’s mission while delivering an exceptional retail experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
501-1,000 employees
