Retail General Manager - Jacksonville Jaguars

Fanatics • Jacksonville, FL

206d

About The Position

The General Manager will report to the Regional Director and work a rotating, full-time schedule including days, nights, weekends, extended hours on game days and during events. The role involves driving operational excellence by creating strategic plans and initiating actions that support company objectives. The General Manager will implement all Company initiatives through clearly communicated objectives and team priorities, present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners, and act as a liaison for Team Partner while funneling requests to Fanatics Business Partners as necessary. The position requires analyzing metrics, daily operations, and P&L to identify opportunities and create initiatives in partnership with the store leadership team to drive operational excellence. The General Manager must quickly adapt and deliver in a fast-paced, high growth environment while leading change and maintaining the highest levels of fan experience. Additionally, the role involves recruiting and building a strong team, driving a culture of high performance and engagement, assessing internal talent, and recommending a succession plan for employees to Human Resources, District manager, and/or Regional Director. The General Manager will also delegate ‘Manager on Duty' responsibilities when appropriate and foster an inclusive workplace where diversity and individual differences are valued and leveraged to achieve goals.

Requirements

• Bachelor's degree or equivalent work experience preferred, not required
• Minimum five years retail management experience, preferably flagship store/high profile
• Effective communication and problem-solving skills
• Collaborative with strong influencing and interpersonal skills
• Highest level of integrity and ethics, both professional and personal
• Experience managing a team of both exempt and non-exempt employees strongly preferred
• Demonstrated proficiency in the Microsoft Office Suite and retail point of sales systems

Nice To Haves

• Proven ability to identify business trends and collaborate with cross functional partners
• Proficiency in understanding the fan base to ensure actions taken are in support of maximizing market trends and needs
• Strong experience with retail finance, including P&L management
• Strong written and verbal communication skills
• Proven ability to lead operational excellence
• Ability to work independently while adhering to company/departmental standards
• Demonstrated ability to provide clear direction to achieve goals and assign tasks to all employees
• Experience managing employee relations in partnership with human resources

Responsibilities

• Drive operational excellence by creating strategic plans and initiating actions that support company objectives
• Implement all Company initiatives through clearly communicated objectives and team priorities
• Present the store strategy to Retail Leadership, Corporate Business Partners, and Team Partners
• Act as liaison for Team Partner and funnel requests to Fanatics Business Partners
• Analyze metrics, daily operations, and P&L to identify opportunities and create initiatives
• Quickly adapt and deliver in a fast-paced, high growth environment while leading change
• Demonstrate and maintain the highest levels of fan experience
• Incorporate Fanatics values when planning daily operational excellence for the Team
• Recruit and build a strong team while driving a culture of high performance and engagement
• Assess internal talent and recommend a succession plan for employees
• Delegate ‘Manager on Duty' responsibilities when appropriate
• Foster an inclusive workplace where diversity and individual differences are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree