Retail General Manager Il

Goodwill Southern California • West Los Angeles, CA

1d

About The Position

Lead a Mission-Driven Retail Store With Purpose and Impact. Goodwill Southern California is seeking a Retail General Manager to oversee the full operations of Goodwill's West Los Angeles store. In this leadership role, you will guide a team, ensure strong customer and donor experiences, and drive performance across sales, production, and operational goals — all while supporting our mission of Transforming Lives Through the Power of Work. What You’ll Do:

Requirements

• 3–5 years of supervisory experience in a customer-focused management role; retail experience preferred.
• High school diploma or GED required; college degree a plus.
• Strong leadership ability with a track record of developing high-performing teams.
• Ability to manage multiple priorities independently with strong follow-through.
• Proficiency with personal computers, POS systems, and Microsoft Outlook/Excel.
• Excellent communication, coaching, and problem-solving skills.

Nice To Haves

• Bilingual (Spanish/English) helpful.

Responsibilities

• Lead overall store operations to achieve goals in sales, production, customer service, payroll, safety, and expense control.
• Provide excellent service and foster positive engagement with Ambassadors, customers, and donors.
• Maintain a clean, safe, and welcoming environment by ensuring compliance with all safety standards and SOPs.
• Oversee staffing activities including interviewing, hiring, onboarding, scheduling, coaching, and performance evaluations.
• Monitor operational performance, including weekly budgets, expenditures, and performance variances; implement corrective actions as needed.
• Ensure efficient donation intake, processing, and production practices to meet company standards.
• Enforce asset protection, loss prevention, and store security procedures.
• Lead daily merchandising reviews and ensure the sales floor reflects brand standards and promotional requirements.
• Authorize markdowns when appropriate and respond to sales trends and sell-through.
• Complete schedules, manage timecards, and ensure compliance with payroll processes.
• Attend required meetings and trainings; support nearby locations as needed.
• Work flexible shifts including evenings, weekends, holidays, and overtime as required.

Benefits

• Lead a team in a supportive, values-driven retail environment.
• Grow your leadership career with an organization committed to service and community impact.
• Help advance Goodwill’s mission while delivering an exceptional retail experience.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees