Retail General Manager - Home Medical Equipment
About The Position
The Retail General Manager - Home Medical Equipment (HME) leads the retail store as a stand-alone, revenue-generating business with full ownership of sales performance, operations, and team leadership. Success is driven by both business and customer outcomes, including traffic, conversion, average ticket, up caring, repeat business, and overall reputation, with a strong focus on using data and disciplined operations to continually improve these results. This leader manages all customer experience–driven retail processes—such as Order Online Pickup In Store (OPIS), Curbside Pickup, walk-in and appointment flow, and store hours—while curating a modern, complete merchandise assortment that meets customer needs and supports growth.
Requirements
- High School Diploma required; Bachelor’s degree in business, retail management, healthcare administration, or related field preferred.
- Minimum of 3 years of retail experience, with leadership or management experience strongly preferred.
- Strong computer skills, including POS systems, retail analytics dashboards, and Microsoft Office (especially Excel).
- Proven ability to lead, train, and motivate teams.
- Strong analytical, organizational, and problem-solving skills.
- Compassionate, energetic, and goal-driven with a strong work ethic.
Nice To Haves
- Experience in healthcare, HME, or DME retail a plus.
Responsibilities
- Operate the retail store as a stand-alone, revenue-producing business unit
- Own and improve key performance metrics including traffic, conversion, average ticket, up caring, repeat business, lead capture, reviews, and monthly revenue
- Serve as an active floor seller, modeling effective selling and closing behaviors
- Lead and coach the retail team through a consistent, customer-centered sales process
- Manage Order Online Pickup In Store (OPIS), Curbside Pickup, walk-in traffic flow, and scheduled appointments
- Establish and maintain optimal store hours that serve customer needs and business objectives
- Maintain a clean, organized, and engaging retail environment with strong merchandising and inventory control
- Curate a complete, modern stock of equipment and supply merchandise that meets customer needs and supports business growth
- Partner with CPAP and clinical teams to ensure seamless customer handoffs and identify retail opportunities
- Hire, train, schedule, and develop retail staff
- Resolve customer concerns, drive positive Google reviews, and protect the store's local reputation
- Identify opportunities to improve merchandising, marketing, and retail performance
- Perform additional duties as needed to support company goals and mission
Benefits
- Medical, Dental, and Vision insurance
- 401(k) with 3% company contribution after one year and 1,000 hours worked
- Generous PTO, vacation time, and 9 paid holidays
- Optional Short-Term Disability & Company-Paid Long-Term Disability
- Free, confidential Employee Assistance Program
- Exclusive Tuition Reimbursement Program with Niagara University
- Opportunities to give back through community engagement programs
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
