At Office Depot and Office Max, our Bench General Manager will have ownership and drive the overall customer and sales service culture within the location. The Bench General Manager will have accountability for managing sales performance and identifying sales opportunities. They will develop overall store strategies and tactics to achieve sales, service, and operational performance goals. The role ensures maximum sales and profitability by focusing on key business initiatives. The Bench General Manager will own associate training, development of top talent, provide positive and constructive feedback, and appropriate coaching and counseling. They will lead, motivate, and inspire associates to create a customer-centric environment resulting in a memorable and positive customer experience. Additionally, they will build customer retention, strong relationships, and brand awareness and loyalty. Responsibilities also include hiring, merchandising, operations, and execution of store and company standards, as well as resolving associate and customer relations' concerns. The Bench General Manager will conduct performance management of all associates and participate in networking and creating positive relationships within the community. They will act as a Change Champion, initiating and supporting change.
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Job Type
Full-time
Industry
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers