Splish Splash Retail & Games Lead

Parques Reunidos•Calverton, MD

2d•$18•Onsite

About The Position

Our story began 75 years ago when the Herschend family discovered wonder deep in an Ozark Mountain cave—and chose to share it with the world. Today, Herschend is the largest family-held themed attractions company, with 49 leading attractions and immersive experiences that reach audiences worldwide. While each brand offers something unique, all are united by a shared purpose: Bringing Families Closer Together by Creating Memories Worth Repeating® . Our passionate hosts make this purpose possible through everyday acts of love and service—what we call Heartspitality®—the intersection of heart and hospitality. As an equal-opportunity employer, we strive to provide environments where every host, guest, and partner feel welcome, valued, and loved. We firmly believe that words and actions matter, which is why all individuals are to be treated equally and with respect. The Retail & Games Lead is responsible for managing operations of one or more retail and games locations including training, accountability, visual merchandising, inventory controls, cashier duties and quality controls. We are currently looking for a: Splish Splash Retail & Games Lead

Requirements

Must be at least 16 years of age to comply with NY Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Ability to positively engage with guests to promote sales and customer satisfaction
Previous experience with Point of Sale (POS) technology and PCI compliance a plus
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to use a step ladder in a safe and proper manner
Ability to carry, push, pull, lift, and hold objects weighing 40 pounds or more

Nice To Haves

1+ years of previous retail, point of sale, and/or supervisor experience is desired.
Spanish or other bilingual language skills are a plus.

Responsibilities

Assist with the daily supervision of the Retail and Games team and any other assigned departments
Lead by example, attitude, and as a representation of Splish Splash’s core values
Act as an approachable mentor and coach to all assigned team members
Become knowledgeable of performing the essential duties of all retail and games positions and backfill these positions when needed
Assist with onboarding and training team members on how to safely and successfully perform their jobs
Ensure that all required meal and other breaks are being given in accordance with NY law
Assist with team scheduling and timekeeping activities
Welcome and greet all Guests as they enter retail locations
Perform opening and closing procedures of assigned unit(s) including daily cleanup.
Manage inventory levels by completing daily stocking of all gift shops, checking orders, and moving inventory from other shops
Ensure a variety of items are available for guests to purchase and that store shelves are fully stocked
Proactively communicate inventory needs to Retail Manager before items are sold out
Collaborate with Retail Manager to merchandise stores and improve product sales
Ensure employees are adhering to departmental and company policies (theft of merchandise/counterfeit training/etc.)
Monitors cashier activities to ensure continuous accuracy and compliance with POS procedures.
Ensure merchandise and retail supplies are well stocked and organized
Maximize unit visual merchandising standards.
Leads team in Guest Service interactions and friendliness standards.
Maintains cleanliness of store areas including exteriors.
Manages inventory, focusing on stock par levels, shrink and waste controls.
Oversees ancillary duties related to lockers, speedy pass and water park rentals.
Be on alert for possible theft
Reports maintenance or safety concerns to a supervisor or manager in a timely manner
Promptly notifies the security team or the operator of team member and guest injuries or emergencies
All others as assigned by Retail, Games, or Park leadership
Assist with the day-to-day supervision of the skill game team
Maintains game area in a neat, organized, and clean manner
Ensure that game area remains properly stocked
Resolve and/or escalate guest complaints to the proper management authority
Promptly notifies supervisors and area managers if there is a maintenance issue with a game