Retail Fulfillment Associate, Staten Island - Part Time

Macy's • New York, NY

3h • Onsite

About The Position

As a Fulfillment Colleague, you will play a key role in creating a seamless and
personalized shopping experience for our omni-channel customers. This role
combines sales floor engagement with back-of-house fulfillment responsibilities
- selecting merchandise, packing and shipping online orders with care, and
assisting with in-store and curbside pickup.

You’ll greet customers with genuine hospitality, resolve issues with
professionalism, and ensure each interaction is smooth and positive. Your
attention to detail, teamwork, and commitment to operational excellence will
help drive sales, strengthen customer loyalty, and support overall store
success.

This role goes far beyond just being a behind-the-scenes support colleague.
Here, the customer is at the heart of everything we do - every day, all day. If
you're passionate about selling, reaching goals, working as a team, and creating
amazing experiences through genuine hospitality, this could be the perfect fit
for you!

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Be comfortable communicating and collaborating with customers and colleagues
• Meeting daily sales goal challenges
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Enjoy meeting people, learning about them, and sharing information
• Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
• This position requires talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 30lbs., stooping, kneeling, crouching, and climbing ladders, reaching, including above eye level.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Responsibilities

• Receiving merchandise
• Tagging items
• Organizing the stockroom
• Greeting customers warmly
• Actively listening and resolving issues
• Recovering the floor and fitting rooms
• Updating signs and pricing
• Restocking merchandise
• Sharing our Loyalty program benefits
• Organizing the stockroom
• Completing orders

Benefits

• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed