Macy's Jobs-posted 3 months ago
Part-time • Entry Level
Towson, MD
5,001-10,000 employees

As a Fulfillment Colleague, you will play a key role in creating a seamless and personalized shopping experience for our omni-channel customers. This role combines sales floor engagement with back-of-house fulfillment responsibilities - selecting merchandise, packing and shipping online orders with care, and assisting with in-store and curbside pickup. You’ll greet customers with genuine hospitality, resolve issues with professionalism, and ensure each interaction is smooth and positive. Your attention to detail, teamwork, and commitment to operational excellence will help drive sales, strengthen customer loyalty, and support overall store success. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!

  • Greet customers warmly and assist with their needs.
  • Select merchandise, pack and ship online orders.
  • Assist with in-store and curbside pickup.
  • Maintain a shoppable space by recovering the floor and fitting rooms.
  • Update signs and pricing, restock merchandise, and support merchandise moves.
  • Share loyalty program benefits and ensure customer satisfaction.
  • Organize the stockroom and complete orders at the end of the day.
  • Flexible availability, including days, evenings, weekends, and holidays.
  • Ability to understand and communicate effectively with customers and co-workers.
  • Comfortable with reading and understanding employment policies and safety rules in English.
  • Resourceful and adaptable to changing priorities.
  • Enjoy meeting people and sharing information.
  • Experience in retail or customer service.
  • Ability to meet daily sales goals.
  • Experience with opening credit accounts and sharing loyalty benefits.
  • Comprehensive health and wellness coverage.
  • 401(k) match.
  • Paid time off and eight paid holidays.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal/financial advice.
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