Retail Fulfillment Associate, Downey Stonewood Center - Part Time

Macy's • Downey, CA

127d

About The Position

As a Fulfillment Colleague, you will play a key role in creating a seamless and personalized shopping experience for our omni-channel customers. This role combines sales floor engagement with back-of-house fulfillment responsibilities - selecting merchandise, packing and shipping online orders with care, and assisting with in-store and curbside pickup. You'll greet customers with genuine hospitality, resolve issues with professionalism, and ensure each interaction is smooth and positive. Your attention to detail, teamwork, and commitment to operational excellence will help drive sales, strengthen customer loyalty, and support overall store success. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Ability to understand and communicate effectively with customers and co-workers.
• Comfortable reading and understanding employment policies and safety rules in English.
• Resourceful and eager to adapt to changing priorities.
• Enjoy meeting people and sharing information.

Responsibilities

• Engage with customers on the sales floor and assist with their needs.
• Select merchandise, pack, and ship online orders.
• Assist with in-store and curbside pickup.
• Maintain a shoppable space by recovering the floor and fitting rooms.
• Update signs and pricing, restock merchandise, and support merchandise moves.
• Organize the stockroom and complete orders at the end of the day.
• Meet daily sales goals and acquire new customers by opening credit accounts.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed