About The Position

As a Fulfillment Colleague at Macy's, you will play a crucial role in enhancing the shopping experience for omni-channel customers. Your responsibilities will include supporting operational activities that drive sales and customer satisfaction, collaborating with the store team to ensure a seamless shopping environment, and adapting to a fast-paced work setting with flexible shifts.

Requirements

  • Flexible availability, including days, evenings, weekends, and holidays with regular attendance and punctuality.
  • Ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and adaptable to changing priorities, able to work independently and in team dynamics.
  • Self-starter with the ability to adapt quickly to changing customer expectations and needs.
  • Must be able to understand and communicate effectively with customers, co-workers, and supervisors, and read and understand employment policies and safety rules/procedures in English.

Responsibilities

  • Greet customers, answer their questions, and provide assistance in a friendly and professional manner.
  • Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders.
  • Conduct customer pick-up during peak times, retrieving orders from back-of-house storage and delivering them curbside.
  • Select merchandise from the selling floor and apply packing policies to ensure packages are in good condition.
  • Process shippable returns and abandoned in-store pickup orders.
  • Assist other teams in unloading and processing new merchandise based on its type, size, or category.
  • Work with team members to achieve department goals and maintain a positive work environment.
  • Communicate effectively with colleagues and supervisors, sharing feedback, ideas, and concerns.

Benefits

  • Competitive pay and benefits rooted in principles of equity.
  • Performance incentives and annual merit review.
  • Merchandise discounts.
  • Health and Wellness Benefits across medical, dental, vision, and additional insurance.
  • Retirement Savings Plan with 401k match opportunity.
  • Employee Assistance Program (mental health counseling and legal/financial advice).
  • Resources for continuous learning, career growth, and leadership development.
  • Paid Time Off.
  • Fully-Funded education benefits - may include 100% of tuition, books, and fees.
  • Colleague Resource Groups (CRGs) and give-back/volunteer opportunities.

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What This Job Offers

Job Type

Part-time

Industry

General Merchandise Retailers

Education Level

No Education Listed

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