Retail FT Keyholder, Boston Seaport

Framebridge • Boston, MA

396d • $41,600 - $41,600

About The Position

The Retail Keyholder at Framebridge is a leadership role focused on delivering exceptional customer service and supporting the growth of the retail team. This position involves overseeing operational activities, training associates, and ensuring a positive customer experience in a creative environment.

Requirements

• Experience as an assistant manager or key holder in a customer service, retail, or hospitality role.
• An engaging personality with strong influence, interpersonal, communication, and relationship-building skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Strong analytical and problem-solving skills with a track record of delivering positive business results.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.

Nice To Haves

• Degree in art, design, marketing or relevant fields.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in retail stores.
• Support onboarding and training of retail associates.
• Execute and improve operational activities in retail stores to meet customer experience and financial goals.
• Apply excellent listening, oral, and communication skills to build relationships with customers and coach retail associates.
• Demonstrate deep product knowledge and design advice to customers and train retail associates accordingly.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve the retail experience.
• Perform any tasks required to deliver the 100% happiness guarantee.

Benefits

• Employee discount
• Paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Furniture, Home Furnishings, Electronics, and Appliance Retailers
• Education Level: No Education Listed