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The Retail Front-End Department Head (FEDH) at PGA TOUR Superstore is responsible for ensuring an exceptional customer experience at the store's Club Services Desk and Front-End operations. This role involves overseeing the implementation of the Experience Game Plan, managing product conversion processes, and ensuring compliance with company standards. The FEDH acts as a leader in the department, providing training and support to associates while maintaining a clean and organized environment to drive sales and enhance customer satisfaction.