Retail Fragrances Sales Support Associate - Dior, Glendale Galleria - Full Time

Macy's•Glendale, CA

5h•Onsite

About The Position

The Fragrance RSS Colleague is responsible for providing professional services to customers by selling and demonstrating fragrances and related items, as well as contributing to the success of the department. The colleague is also responsible for fulfillment and performing other duties as necessary. Macy’s is more than just a store; it's a story that has captured the hearts and minds of America for over 160 years, known for innovations, traditions, inspiring stores, and irresistible products. Joining Macy's offers unique opportunities to be part of memorable moments in people's lives, whether helping customers find the perfect gift, streamlining operations, enhancing online shopping, buying in-style merchandise, or designing for the Thanksgiving Day Parade. Join us and help write the next chapter in our story.

Requirements

High School Diploma or equivalent required.
1-2 years related experience.
Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities.
Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities.
Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Responsibilities

Provide exceptional customer service in all aspects of total store and have the ability to satisfy the needs of our digital and physical customers by making appropriate partnerships when necessary.
Explain and demonstrate use of fragrances through actual application or card application
Partner with Fragrance Counter Manager or CSX Mgr of inventory and other inaccuracies
Attend product training classes and seminars
Ensure proper presentation, organization, storing, and replenishment of stock
Participate in pre-selling and sales driving events to maximize sales
Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs)
Ensure work area is free from hazards and work in a safe manner
Adhere to Asset Protection and inventory control and compliance procedures
Be in compliance with all hygiene standards
Follows shortage programs and procedures
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
Dependable attendance and punctuality

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match to invest in your future
Paid time off
Eight paid holidays
Continuous learning and leadership development
Build community by joining one of our Colleague Resource Groups
Make a difference through our volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice