Retail Fragrances Sales Leader, Willowbrook Mall - Full Time

Macy's-posted 3 months ago
Full-time • Entry Level
Houston, TX
5,001-10,000 employees
General Merchandise Retailers
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As a Fragrance Team Leader your focus is to drive sales and service the customer across the Fragrance department(s). You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will also partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events to achieve sales goals.

  • Connect the business priorities to the daily activities of all colleagues by understanding and providing direction on how brand training, events, and product strategies drive sales.
  • Inspire teamwork, clearly model behavior, and articulate activities to achieve sales goals and elevate the customer experience.
  • Communicate with vendors and store leadership to execute events based on the marketing calendar to achieve sales plan.
  • Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal, and annual goals.
  • Onboard new hires, review colleague productivity levels, provide coaching/feedback, and partner store leadership on team performance.
  • Support cross-brand selling environment and train Fragrance team on all unassisted brands and department key items.
  • Offer the customer compelling experiences, opportunities to discover products, and relationships that keep them coming back.
  • Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches.
  • Build brand loyalty through engaging customers in our rewards program.
  • Foster an environment of continuous learning through personal behaviors, product demonstrations and peer to peer learning.
  • Remain up to date on product knowledge by attending virtual and in-person training from designated brands.
  • Merchandise new receipts, process damages, testers and select merchandise to return to vendors.
  • Adhere to safety and hygiene standards; comply with asset protection control procedures.
  • Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
  • Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement.
  • Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area.
  • Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals.
  • Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines.
  • Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments.
  • Ability to think creatively, strategically, and technically to address business challenges and opportunities.
  • Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met.
  • Partnership with the total Beauty team to drive line sales and deliver the customer experience.
  • Enthusiastic about the beauty industry and have the skills to provide outstanding customer service.
  • Possess a passion and a business-minded attitude to succeed in a performance-based work environment.
  • Driven to achieve a daily sales goal through customer interaction, client outreach, relationship building and recruiting new customers to the brand.
  • Able to resolve customer problems in a constructive and forward-looking manner.
  • Manage multiple tasks at once in a fast-paced environment.
  • Comprehensive health and wellness coverage.
  • 401(k) match to invest in your future.
  • Paid time off and eight paid holidays.
  • Continuous learning and leadership development.
  • Merchandise discounts.
  • Performance-based incentives.
  • Annual merit review.
  • Employee Assistance Program with mental health counseling and legal/financial advice.
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