Retail Fragrances Sales Counter Manager - Kilian, Memorial City - Full Time

Macy's • Houston, TX

102d

About The Position

As the Leader, Fragrance Counter Manager, you will lead a dynamic team of Fragrance colleagues while managing all aspects of the fragrance business. You are responsible for the overall performance and daily operations of Macy's fragrance counter. You lead by example - providing expert product knowledge, delivering exceptional customer service, and driving a high-energy selling culture. Through coaching and development, you empower your team to meet and exceed sales goals while creating memorable, scent-inspired experiences for every customer. You'll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In this role, you'll partner closely with the Sales and Customer Experience Manager and collaborate with brand vendors to execute events, product launches, and promotional strategies that grow sales and build customer loyalty. Your leadership ensures the counter runs efficiently, looks pristine, and delivers an engaging and service-driven shopping experience.

Requirements

• 3-5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Manage multiple priorities in a fast-paced environment with strong attention to detail

Benefits

• Comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: General Merchandise Retailers
• Education Level: No Education Listed