Retail Fragrances Sales Counter Manager, Herald Square - Full Time

Macy's Jobs • New York, NY

131d

About The Position

As the Leader, Fragrance Counter Manager, you oversee the operation and success of the Macy’s fragrance counter. You are responsible for sharing your extensive product knowledge and developing and motivating a team of colleagues to deliver excellent customer service and meet sales goals. You will partner with the Sales and Customer Experience Manager and beauty vendors to execute company and store-based events achieve sales goals.

Requirements

• 1-2 years of direct experience is preferred
• Has advanced authority and expertise in a specific brand
• Flexible availability, including days, evenings, weekends and holidays
• Strong interpersonal skills
• Resourceful and able to adapt quickly to changing priorities
• High school graduate or equivalent (general education degree or GED)

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience
• Demonstrate knowledge of products and services to build rapport and loyalty
• Understand how to drive sales through brand training, events and strategies
• Use our clientele program to build relationships with customers, meet sales goals, and share promotions and product launches
• Build brand loyalty through engaging customers in our rewards program
• Communicates with vendors and store leadership to execute company and store-based events to achieve sales goals
• Analyze business performance and create strategies to exceed daily, weekly, monthly, seasonal and annual goals
• Recruit, train, coach, motivate and develop colleagues on policies and goals
• Lead product demonstrations and peer-to-peer training
• Use point of sale technology and applications, including handheld technology, to assist in selling and fulfilling of customer orders
• Merchandise new receipts, process damages, testers and select merchandise to return to vendors
• Oversee presentation, organization, storing and stock replenishment
• Adhere to safety and hygiene standards; comply with asset protection control procedures
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees