Retail Field Trainer

Yeti Agency • Austin, TX

444d

About The Position

The Retail Field Trainer at YETI is responsible for designing and delivering comprehensive training programs aimed at enhancing the skills and performance of retail store employees in the West region. This role is crucial for ensuring exceptional customer service, driving sales, and promoting brand loyalty. The trainer collaborates with store managers and cross-functional teams to identify training needs, develop materials, and conduct engaging training sessions.

Requirements

• At least 4 years relevant experience
• Bachelor's degree in business, human resources, education, or a related field.
• Proven experience as a trainer, preferably in the retail industry.
• Strong knowledge of retail operations, customer service, sales techniques, and product knowledge.
• Excellent communication and presentation skills, with the ability to effectively deliver training content to diverse audiences.
• Strong interpersonal skills and the ability to build positive relationships with store managers and employees.
• Proven ability to design and develop training materials, including presentations, manuals, and videos.
• Experience with various training methods and techniques, including e-learning platforms and virtual training.
• Strong organizational and time management skills, with the ability to manage multiple training initiatives simultaneously.
• Proficiency in Microsoft Office Suite and training software/tools.
• Ability to travel to different retail locations 75% of the time.
• Flexibility to work non-traditional hours, including evenings and weekends, to accommodate training schedules.
• Strong problem-solving skills and the ability to adapt training approaches to meet individual and group needs.
• Knowledge of learning and development principles and best practices.
• Familiarity with instructional design and adult learning theory is a plus.

Responsibilities

• Help develop and implement training programs to enhance the knowledge, skills, and performance of YETI retail store employees.
• Collaborate with store managers and cross-functional teams to identify training needs and create customized training plans.
• Execute training materials, including presentations, manuals, videos, and activities, that align with training objectives and target audience.
• Deliver engaging and interactive training sessions to retail store employees, ensuring that training content is effectively communicated and understood.
• Conduct on-the-job training, coaching, and mentoring sessions to reinforce learning and provide hands-on support to employees.
• Train employees on company policies, procedures, product knowledge, customer service skills, and sales techniques.
• Monitor and evaluate the effectiveness of training programs through assessments, feedback, and performance metrics.
• Assist in the onboarding process for new hires, ensuring that they receive comprehensive training and are equipped with the necessary skills to succeed.
• Coordinate and facilitate training workshops, conferences, and meetings to promote knowledge sharing and continuous learning.
• Maintain training records and documentation, including attendance, evaluation forms, and training completion certificates.

Benefits

• On-the-job training

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree