Retail Experience Specialist

GIRL SCOUTS OF TEXAS OKLAHOMA PLAINS•Fort Worth, TX

13d

About The Position

The Retail Experience Specialist delivers outstanding service to Girl Scout volunteers and families through in-person, phone, and email support. They manage daily operations of the Girl Scouts of Texas Oklahoma Plains (GSTOP) retail shops in Fort Worth and Southlake, including sales, inventory monitoring, and coordinating merchandise orders. The role also involves setting up and staffing pop-up shops at events to meet customer needs. Daily use of Salesforce is required to support members and maintain accurate records. The Retail Experience Specialist must thrive in a fast-paced, detail-oriented environment, with a strong focus on customer satisfaction. A commitment to diversity, equity, inclusion, and respectful communication is essential. The Retail Experience Specialist in collaboration with the department manager will exercise discretion and judgment with respect to matters of significance.

Requirements

Minimum 2 years of experience working in retail or equivalent experience preferred.
Excellent verbal and written communication skills.
Commitment to the mission and purpose of Girl Scouting.
Membership in Girl Scout organization.
Must be willing to work with all people without regard to race, religion, ethnic origin, socio-economic status, sexual orientation, age, or disability.
Experience in Salesforce is a plus.
Proven ability to work with staff, volunteers, third party vendors and other businesses.
Proven ability to effectively manage multiple priorities, meet deadlines and produce results.
Proficiency in Microsoft Office Suite including Outlook, Word, Excel, and PowerPoint.
Verbal fluency, good grammar, and professional appearance.
Ability to utilize with fluency the internet and other technical computer skills in GSTOP systems.
Ability to maintain confidentiality.
Proven ability to sort and process mail and to generate labels for envelopes, first class, priority, express, FedEx, UPS, and certified mail.
Perform other duties as assigned by the Product Program and Retail Lead.
Must complete and pass a criminal background check, motor vehicle records check, and drug screening.

Nice To Haves

Bilingual in Spanish, preferred but not required.

Responsibilities

Delivers exceptional, respectful, and professional service to internal and external customers across all channels (in-person, phone, email).
Maintains a welcoming, customer-focused environment in all public areas of council facilities.
Utilizes Salesforce to research customer profiles and provides personalized service and support.
Educates customers on the Girl Scout Program Portfolio, including the appropriate use of uniforms, insignia, and related merchandise.
Assists customers in navigating online systems and field general questions related to programs and events.
Promotes and supports GSTOP initiatives, membership activities, public relations, and fundraising efforts.
Accurately implements daily operations of the Fort Worth and Southlake council shops, including opening and closing responsibilities and pop-up shop support.
Ensures accurate and timely processing of sales transactions, daily cash receipt reports, and bank deposits.
Monitors inventory levels; assists with restocking, proposes reorders, and supports seasonal and annual inventory counts.
Keeps sales areas clean, organized, and visually appealing; supports merchandising and product display standards.
Assists with receiving, processing, storing, and displaying merchandise in the store and stockroom.
Identifies sales trends and collaborates with the Product Program and Retail Lead to develop promotional strategies tailored to customer needs.
Supports the processing of special orders, including online orders for shipment, under the guidance of the department manager.
Maintains accurate records of customer interactions, transactions, and inventory adjustments.
Responds to inquiries by phone, email, and walk-in traffic, providing problem-solving and solution-oriented support.
Provides administrative support to other departments as needed, including copying, assembling materials, filing, data entry, equipment check-out, and front desk coverage.
Monitors office supply levels and assist with business machine maintenance.
Stays informed on organizational policies, as well as relevant federal, state, and local regulations applicable in Texas and Oklahoma.
Perform other duties as assigned to support organizational goals.