Retail Experience Specialist

Retail Services WIS Corporation•Philadelphia, PA

6d•$19 - $20

About The Position

Are you ready to bring a smile to every shopper’s face? Do you love the idea of working in a dynamic, fun, and innovative environment? We have the perfect job for you! We are revolutionizing the shopping experience by introducing customers to a fun Smart shopping cart. Our mission is to make shopping not just easy, but also enjoyable for everyone. We are looking for enthusiastic and friendly individuals to join our team and help us create unforgettable shopping moments. This is a great opportunity for those who enjoy working with the public, have a passion for retail, are tech-savvy, and love customer service! Travel and training wages vary, depending on local WIS office wages. Ask your recruiter for details. Benefits of Working with WIS Hiring Immediately! Innovative Environment: Be a part of a team that is at the forefront of supporting retail technology Referral bonuses: Get paid for referring to friends and family! Career Growth: WIS is committed to creating opportunities for those who aspire for more. If you are looking for career and promotion opportunities, you can count on us! Employee-paid health insurance available at competitive group rates Opportunities for paid traveland occasional overnight stays Other non-Smart Cart positions available after the completion of the project Join a supportive environment where diversity is celebrated, and every individual is valued for their unique talents

Requirements

Tech Savvy: Comfortable with using and explaining new technology. Basic understanding of AI technology and user interfaces. Ability to troubleshoot common technical issues.
Communication Skills: Excellent verbal and written communication skills. Ability to explain complex concepts in a simple and engaging manner.
Customer Service: Strong customer service skills with a friendly and approachable demeanor.
Problem-Solving: Ability to think on your feet and resolve issues quickly and efficiently.
Proven ability to work in solo and team environments is required, where team-orientated, highly motivated, and self-driven individuals are preferred
Effective customer relations skills meant always delivering exceptional service
Ability to work independently
Must be 18 years of age and authorized to work in the United States
Access to reliable transportation
Ability to be able to work the entire duration of the project they are assigned
This Retail Associate position requires the ability to stand for prolonged periods of time with frequent walking, and to use hands and wrists regularly, including repetitive motions; the ability to lift and carry items up to 25 lbs.; the ability to travel via car.

Nice To Haves

Retail, Brand Ambassador, Customer Service experience is a plus.
Retail, Brand Ambassador, Customer Service previous experience is a plus.

Responsibilities

Engage with Customers: Actively engage with customers to introduce and show features of the interactive Smart shopping cart.
Tutorials and Training: Conduct quick and effective tutorials to educate customers on how to use the shopping cart, highlighting its features and benefits.
Support and Troubleshooting: Provide on-the-spot assistance to customers experiencing difficulties, ensuring any issues are resolved promptly.
Feedback Collection: Gather customer feedback to identify areas for improvement and relay this information to the development team.
Adoption: Develop and implement strategies to encourage customers to try and continue using the shopping cart.
Collaboration: Work closely with store management and the Smart Cart team to ensure the shopping cart meets customer needs and expectations.
Provide Exceptional Service: Answer questions, assist customers throughout their shopping experience, offer recommendations, and ensure every customer leaves happy.

Benefits

Referral bonuses: Get paid for referring to friends and family!
Career Growth: WIS is committed to creating opportunities for those who aspire for more. If you are looking for career and promotion opportunities, you can count on us!
Employee-paid health insurance available at competitive group rates
Opportunities for paid traveland occasional overnight stays
Other non-Smart Cart positions available after the completion of the project
Join a supportive environment where diversity is celebrated, and every individual is valued for their unique talents

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