Retail Experience Mgr - Pacific Northwest

Polaris • Portland, OR

351d • $65,000 - $90,000

About The Position

The Retail Experience Manager is responsible for the in-store execution of the motorcycle division's go-to market plans as well as growing both Motorcycle unit sales and parts, garments and accessories (PG&A) business within the assigned territory (Washington, Oregon, Northern California & Reno NV). Through strategic partnerships with business units, Dealer Sales team and dealers, the REM is responsible for Motorcycle unit sales, PG&A revenue and stocking goals; Driving customer satisfaction, dealer and business unit profitability. The REM will also be responsible for in-store retail experience, including merchandising of whole good units, branded accessories and apparel. The REM will execute in-store product and customer experience training, as well as support local and regional events and ensure dealers are compliant with brand standards. Ideal candidate would be located within 60 miles of the Seattle metro area.

Requirements

• Bachelor's degree in business, marketing, or a related field strongly preferred.
• 2-3 years of business and/or retail experience required; Business to Business sales and Powersports industry experience preferred.
• Strong ability to influence decision-making and ability to construct a business case.
• Working knowledge of dealer systems and processes and merchandising within a retail operation.
• Ability to apply value selling principles and win through influencing.
• Understanding, appreciation, and passion for the motorcycle industry.
• Proficient in all MS Office software suites.
• Demonstrated ability to communicate effectively, both verbally and in writing.
• Must appreciate and maintain the highest level of customer service through relationship building.

Responsibilities

• Works with dealerships to identify opportunity gaps using Key Performance Indicators.
• Works with dealer to implement corrective measures to eliminate constraints in the dealer's sales process.
• Works with dealerships to meet division stocking and inventory goals of branded parts, garments and accessories inclusive of stocking and minimizing obsolete inventory.
• Ensures proper in-store and online sales processes to maximize dealer PG&A profitability.
• Solicits and maintains compliance of PG&A stocking profiles.
• Optimizes the buying experience through robust PG&A merchandising.
• Develops and executes PG&A retail plans.
• Leads showroom merchandising and accessorizing strategies to improve the overall retail experience.
• Communicates merchandising successes, opportunities, and solutions to sales leadership and PG&A teams to drive results.
• Drives sales and profitability through proper merchandising and overall presentation of motorcycles and PG&A within assigned dealerships.
• Drives PG&A performance and profitability through the implementation of a PG&A sales process.
• Ensures product displays are set timely and correctly based on merchandising fundamentals and designated planograms.
• Works with dealers to maintain proper inventory through the setting of appropriate stocking profiles.
• Directs dealers to proper resources, communicates with internal partners and escalates when appropriate to quickly resolve issues.
• Leads customer-first mindset across the assigned dealer network.
• Reviews customer satisfaction measurement tools and KPIs to understand strengths and opportunities.
• Implements corrective and preventative procedures in store to ensure positive customer experience and dealer ratings.
• Delivers training to dealer sales staff in critical areas of sales process and product knowledge.
• Delivers training to improve dealer customer satisfaction in the dealership.
• Ensures dealer staff is current on required training modules.
• Manages share of floor, wall and displays for each motorcycle brand.
• Confirms proper point of purchase materials set in store and online.
• Supports the motorcycles field sales, events, and marketing teams in the planning and on-site execution of events.
• Cultivates positive relationships with dealership teams.
• Maintains front-of-mind brand awareness and brand loyalty.

Benefits

• Competitive compensation including a market-leading profit-sharing plan.
• Employee Stock Ownership Plan and discounted employee stock purchases plan.
• Generous matching contribution to 401(k).
• Health, dental, and vision insurance.
• Wellness programs.
• Paid time off.
• Gym & personal training reimbursement.
• Life insurance and disability offerings.
• Paid volunteer time off through the Polaris Foundation.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Transportation Equipment Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees