Retail Experience Manager
About The Position
We believe Movement Changes Everything. If you believe that, too, we want to talk. With more than 270 stores and a robust e-commerce site, Fleet Feet is the largest running retailer in the country. Catering to more than runners, we pride ourselves on having an inclusive environment! We believe it’s a privilege to serve and to deliver unmatched service and support when serving every guest. We like to keep things high-spirited, fast-paced and fun, wearing more than a few hats and stepping in to help out wherever it’s needed. We run together to solve problems, reach goals, encourage others and champion our brand. We are always in pursuit of hardworking people to join our quest and bring our core values to life. As a Retail Experience Manager in Roanoke, you will be responsible for the day-to-day and long-term success of our Fit Specialist with a focus on guest experience. We believe that each one of our staff members is a key contributor to our brand’s success. This position will help create the best guest experience by focusing on what matters most, our team. You will be responsible for effectively recruiting, onboarding, developing, scheduling, coaching, performance management, and education. Our Retail Experience Manager will oversee our Fit Specialists to ensure each guest is outfitted with everything they need to get started or to keep going. This position will be expected to be on the sales floor 5 days a week. Joining Fleet Feet Roanoke is joining a team and a community that ignites and promotes movement and wellness. We pride ourselves on putting people first and believe what we do each day is unique, for staff or guests. We know that movement changes everything.
Requirements
- Available to work a flexible schedule, including, days, evenings, weekends, and holidays
- Demonstrated leadership ability with at least 2-3 years of retail experience in a guest-facing sales setting required
- Proven track record of leading your team by example, giving feedback and coaching in the moment
- Experienced in having hard conversations (performance, disciplinary, etc)
- Passion for coaching and developing people
- Ability to balance the needs of employees and business
- Passion for managing, training, motivating employees.
- Can own and manage administrative tasks, guest interactions and a fast-paced environment while staying organized
- Professional and timely internal and external communication
- Has a proven track record of developing and training staff
- Fosters growth of others through recognition, coaching and development opportunities
- Promotes individual and team performance by setting expectations, delegating and providing tools and resources
- Assists with making business decisions, always putting staff and guests first
- Builds and maintains trust from staff and guests by using sound judgment
- Passionate, positive, self-motivated and detail-oriented
- Collaborative and guest-centric
- Willing to go above and beyond when needed
- Communicate professionally with guests and team
Responsibilities
- Effectively recruiting
- Onboarding
- Developing
- Scheduling
- Coaching
- Performance management
- Education
- Oversee Fit Specialists to ensure each guest is outfitted with everything they need to get started or to keep going.
- Deliver the best guest experience by creating a positive staff culture with a focus on performance management and education.
- Support all Fleet Feet Roanoke initiatives, activities, and functions
Benefits
- High energy and fun atmosphere
- Training and advancement opportunities within the Fleet Feet brand
- Community involvement and community service activities
- Training Program and Product Discounts
- Passionate team members
Stand Out From the Crowd
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
