Retail Experience Manager
About The Position
The Retail Experience Manager reports directly to the General Manager and is part of the Retail Operations Department. This role will support operational excellence, inventory accuracy, and cross-functional communication to enhance the customer experience and drive business results. The Retail Experience Manager collaborates closely with the sales team, store leadership, and corporate departments to streamline store operations, ensure accurate inventory processes, and uphold company standards. This individual plays a key role in executing store-level initiatives, submitting reports, and resolving operational challenges in real-time. By serving as a critical link between store teams and the corporate office, this role helps maintain alignment on goals and deliver a seamless guest experience.
Requirements
- Prior retail office manager experience in a retail setting preferred
- Strong interpersonal communication, active listening, and professional presentation.
- Developed problem solving skills and the ability to focus attention on details.
- A positive attitude and a passion for delivering excellent customer service
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a fast-paced environment
- Willingness to work flexible hours, including weekends, evenings, and holidays
- A team-first mindset and a commitment to supporting your coworkers
- Basic math and computer skills for handling transactions and inventory
- Reliability, punctuality, and a strong work ethic
Nice To Haves
- Previous retail or customer service experience is a plus, but not required
Responsibilities
- Act as a key holder to open/close the store
- Act as the inventory captain for the store, completing all cycle counts promptly
- Receive purchase orders accurately
- Work with the management team to prepare for upcoming special events and update breakroom/meeting room materials regularly
- Participate in weekly retail store meetings and REM conference calls
- Order and maintain all office supplies
- Print updated merchandise tags weekly
- Partner with Customer Care to ensure that an amazing guest experience is presented to each guest
- Answer any incoming calls in a pleasant, professional, and courteous manner
Benefits
- Medical, dental, vision, and life insurance options
- Paid time off and 401K matching contribution
- Employee discount (40%) at BRR locations
- Internal Opportunities for career growth and advancement
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
501-1,000 employees
