Retail Experience Manager - Decatur IL

Best Buy•Forsyth, IL

About The Position

As the Retail Experience Manager, you’ll assume the day-to-day leadership duties of your home store or group of stores to ensure employees are deployed efficiently and deliver excellent customer experiences. You’ll drive localized customer and employee engagement strategies throughout your assigned store or stores within your designated micro-market (local surrounding stores). In addition, you’ll be responsible for driving employee development and performance management. What you’ll do Enable and empower employees to drive world-class customer experiences Drive employee experience strategy across the micro-market to drive seamless customer experiences Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results Lead efforts to maximize results or provide course correction as needed Help drive sales and operational success within an assigned home location or across the micro-market as needed

Requirements

2 years of experience as a supervisor or manager in business, military or related fields
2 years of sales or customer service experience
1 year of experience managing and reviewing operational expenses and revenue

Nice To Haves

Retail experience
Consumer electronics industry experience
Multi-location retail experience

Responsibilities

Enable and empower employees to drive world-class customer experiences
Drive employee experience strategy across the micro-market to drive seamless customer experiences
Analyze performance indicators against business strategies and lead your team to facilitate growth or improve results
Lead efforts to maximize results or provide course correction as needed
Help drive sales and operational success within an assigned home location or across the micro-market as needed