Retail Experience Manager - Madison Heights/Troy
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About The Position
As the Retail Experience Manager, you will take on the leadership responsibilities of an entire store, ensuring that employees are effectively deployed to deliver exceptional customer experiences. Your role will involve driving localized customer and employee strategies tailored to your home location, while also collaborating with the Hub Store Experience Manager to analyze trends affecting your micro-market, which includes the local surrounding stores. You will be tasked with fostering employee development and managing performance to ensure that the team meets and exceeds expectations. In this position, you will enable and empower employees to create world-class customer experiences. You will lead the employee experience strategy across the micro-market, ensuring that customer interactions are seamless and positive. Analyzing performance indicators in relation to business strategies will be a key part of your role, as you will guide your team to facilitate growth and improve results. You will also lead initiatives aimed at maximizing results and providing necessary course corrections when needed, ensuring that the store operates at peak efficiency and effectiveness.
