(Grocery) Retail Execution & Merchandising Specialist

GBC Food Services, LLC•Richardson, TX

About The Position

The Retail Execution & Merchandising Specialist supports GBC Food Services’ retail programs inside host location clients (primarily grocery stores) by owning day-to-day execution workstreams that keep merchandising, item setup, planograms (POGs), and reporting moving on time and accurately. This role is a “mini Program Director” support position—built for someone with grocery (especially produce category) experience who can manage details, drive follow-ups, and communicate confidently with internal teams, franchisees, and host location stakeholders as we expand into additional retailers.

Requirements

Grocery retail fluency, especially produce category standards and store operating rhythms
Strong project/task coordination and follow-through
Clear, professional communication (written + verbal)
High attention to detail (item setup, documentation, trackers, reporting)
Ability to influence without authority and keep stakeholders aligned
Adaptability in fast-moving retailer environments
Strong Microsoft Office skills (Excel for trackers/reporting, Outlook, Word, PowerPoint)
Ability to interpret and translate planograms/POGs into actionable steps
Comfort working across multiple stakeholders (clients, franchisees, internal teams)
Strong organization across multiple simultaneous workstreams and deadlines
High school diploma or equivalent required; Associate or Bachelor’s degree preferred
3+ years experience in grocery retail execution, merchandising, category support, or retail program coordination (produce category experience strongly preferred)
ServSafe Manager Certification required (must obtain and maintain as required by the company)
Valid driver’s license and ability to travel as needed
Prolonged periods of sitting and working on a computer
Occasional lifting up to 25 pounds (materials, samples, merchandising supplies)
Ability to work in grocery/retail environments when visiting host locations

Nice To Haves

Experience working with item setup/master data concepts (preferred)
Experience supporting retailer rollouts/resets, planograms, and cross-functional execution preferred
Experience in multi-site operations, franchising, or food/CPG environments is a plus

Responsibilities

Retail execution & merchandising support
Manage retailer and internal execution checklists for merchandising activities (resets, updates, seasonal transitions, signage/labeling needs, compliance tasks).
Break down POGs into clear action steps for internal teams and franchise partners (what changes, what stays, timing, required materials).
Coordinate merchandising timelines and deliverables with host location stakeholders, franchisees, and GBC field/operations support.
New item setup & item data readiness
Own new item setup processes (collect attributes, UPCs, pack sizes, nutrition/ingredients, pricing inputs, imagery, and required retailer fields).
Partner with internal stakeholders to ensure item data is accurate and submitted on-time to support launches, resets, and replenishment readiness.
Maintain trackers for item status, approvals, and launch milestones.
Product/R&D coordination (Supreme program support)
Coordinate R&D support activities for the Supreme program (samples, feedback capture, iteration tracking, documentation, and approval routing).
Partner with cross-functional teams to ensure product updates are communicated clearly and reflected in execution materials (SOPs, merchandising guidance, reporting).
Client + team communications (daily cadence ownership)
Draft and manage ongoing communications with host location clients and stakeholders (status updates, issue summaries, action confirmations, follow-ups).
Support daily communication rhythms with the internal team (updates, action logs, meeting notes, recap emails, escalation routing).
Maintain issue/decision logs so commitments, owners, and deadlines are clear.
Reporting & follow-through
Build and distribute recurring reports (retailer updates, execution status, launch/POG progress, open issues, follow-up lists).
Track and drive closure on outstanding action items across internal and external stakeholders.
Field/host location support (as needed)
Coordinate logistics for store/host location visits tied to merchandising execution, launches, or operational troubleshooting.
Travel periodically (sometimes with variable notice) to support execution needs and ensure programs launch and operate successfully.
Food safety & operational alignment
Support alignment of retail execution with food safety and operational standards for prepared foods kiosk environments (labeling, documentation, training materials, compliance tracking).
Maintain a high level of professionalism and confidentiality when handling client information and internal materials.