Retail Events Supervisor

Charlotte Hornets•Charlotte, NC

48d

About The Position

The Retail Events Supervisor is responsible for overseeing commission-based retail operations during concerts and special events at Spectrum Center and its kiosk locations. Reporting directly to the Director of Retail, this role plays a critical part in driving merchandise sales, ensuring operational excellence, and delivering a top-tier guest experience. The ideal candidate is organized, detail-oriented, and thrives in a fast-paced, event-driven environment.

Requirements

Minimum of 2-3 years of experience in retail management, event operations, or merchandising.
Prior supervisory experience in a fast-paced, event-based, or entertainment venue setting strongly preferred.
Proficiency with point-of-sale systems; experience with Atvenu preferred.
Strong organizational and multitasking skills, with the ability to manage multiple events simultaneously.
Excellent communication and leadership skills with a demonstrated ability to motivate and manage large teams.
Proven ability to provide outstanding guest service and maintain composure under pressure.
Must be available to work a flexible schedule, including nights, weekends, and holidays, based on the event calendar.
Ability to lift up to 30 pounds and stand for extended periods.

Responsibilities

Collaborate with touring production staff to ensure all products are accurately set up in the Atvenu system.
Manage consignment operations for concerts and events, including event settlements with third-party representatives.
Coordinate with Spectrum Center staff to identify and prepare display locations per production and venue specifications.
Maintain a clean, organized, and well-stocked concert merchandise room, ensuring readiness for all events.
Develop and distribute customized Merchandise Set-Up Plans for each event.
Train event retail staff on proper Atvenu POS system use and cash-handling procedures.
Supervise retail event staff ranging from 1 to 60+ team members per event, ensuring efficiency and professionalism.
Partner with the Senior Manager of Marketing to support retail-focused social media content and promotions.
Complete and submit event and concert sales reports for the Director of Retail and the Hornets Sports & Entertainment Finance team.
Foster a guest-first culture, training and empowering staff to provide exceptional service in line with Hornets Sports & Entertainment standards.
Enforce all employee dress code, attendance, and conduct standards during events.
Perform other duties as assigned by manager.