Retail Event Assocaite

DICK'S Sporting Goods•Philadelphia, PA

About The Position

At DICK’S Sporting Goods, we believe in how positively sports can change lives. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping all athletes to achieve their dreams. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. If you are ready to make a difference as part of the world’s greatest sports team, apply to join our team today! OVERVIEW: The Event Associate will be expected to provide thoughtful product recommendations that fit the skill/experience level of each athlete. As the Field Associate you’ll support the Field/Lead Coach for our in-store sport events – both on and off the field. In addition to in-store events, you’ll have the opportunity to assist the lead with DICK’S sponsored camps, clinics and programs – bringing your passion and expertise for sports to our experiential store. The job duties and responsibilities of this role include the following: Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK’S common purpose and delivering hassle-free, engaging, athlete-first service. Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely. Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events. Work with the Community Team to bring clinics, camps, afterschool programming, to the Field. Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises. Adjust priorities and manage time wisely in a fast-paced, ever-changing environment. Adhere to all loss prevention standards. Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions. Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge. Perform other tasks as assigned by management ACHIEVING SUCCESS AT DICK’S SPORTING GOODS Everything we do is focused on helping athletes achieve their dreams. Accomplishing this takes a team of people committed to being their best. That means learning, growing, advancing and exploring new experiences. Advancing in our career is much like a climbing wall; it isn't always a vertical path. Climbers plan their path, make moves in every direction and reach further. Whatever direction you want to explore, we encourage you to be brave, curious and hungry for new experiences. We are the athletes, the coaches, the energy in the stands, and the fans that fill them. The referees that call the games and the neighbor that can’t wait until the next one. The sports enthusiasts that wake up and strive to reach our personal best. We are DICK’S Sporting Goods – a community united by our passion for sport, standing together in our pursuit of our best. What we bring to the game is what we believe will change it. By upholding the values that strengthen our performance, fosters collaboration, and ignites our desire to win, we actively demonstrate the impact and change we inspire when we work as one.

Requirements

At least 2 years of customer service experience preferred
Customer-service oriented
Strong detail orientation

Responsibilities

Responsible for driving the highest level of customer service, ensuring our teammates are driving the DICK’S common purpose and delivering hassle-free, engaging, athlete-first service.
Assist the Field Lead/Coach with field programming, guiding our athletes to have fun and participate, safely.
Build relationships with local schools, community organizations, sports leagues, home school organizations, to leverage for partnerships and field events.
Work with the Community Team to bring clinics, camps, afterschool programming, to the Field.
Assist with providing outstanding teammate training and coaching to deliver on the store vision and experience. This could include one-on-one teammate conversations, facilitating group training sessions and conducting role play exercises.
Adjust priorities and manage time wisely in a fast-paced, ever-changing environment.
Adhere to all loss prevention standards.
Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and other seasonal promotions.
Bring to life the power of opinion. Making sure our experience includes product experts who provide consultative advice to our athletes, demonstrating excellent product knowledge.
Perform other tasks as assigned by management