Retail Equipment Services Lead - HIRING EVENT

Dick's Sporting Goods • Brandon, FL

131d

About The Position

House of Sport by DICK'S Sporting Goods is more than just a store. It is a destination, an experience, a place where athletes can experiment and play. A retail store devoted to sport where our community can gather and be inspired. We are fundamentally changing retail by elevating these experiences, delivering first in class service, obsessing over our athletes, inspiring our teammates, and challenging retail norms. We are committed to creating an inclusive and diverse workforce, reflecting the communities we serve. On our team, everyone plays a critical role in creating confidence and excitement by personally equipping athletes to achieve their dreams. If you are ready to obsess over the athlete and make a difference in your community, apply to join our team today!

Requirements

• Flexible availability - including nights, weekend, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• 2 + years previous shop experience or equivalent including assembly, service and repair of bike and other equipment.
• Preferred previous experience managing a team.
• Based on the location of the House of Sport, you may be required to submit relevant state mandated clearances to supervise minors.

Responsibilities

• Preserving complete and accurate shop records and maintaining record keeping systems.
• Scheduling and monitoring the production and throughout of shop work to meet customer demand.
• Completing Post Accident inspections and reports as necessary.
• Own scheduling and inspection/repair process for operations ensuring equipment is available and ready for the customers.
• Assists with maintaining equipment and ensuring a clean, secure and safe work environment.
• Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned.
• Partners with the Community Team to bring visibility to equipment service offerings.
• Lead the shop team in all services, including but not limited to: Bike repairs, Snow Equipment maintenance.
• Diagnose faults, damage and wear to give accurate estimates to athletes.
• Assist and educate athletes with the purchase including how to use and maintain their equipment and accessories.
• Support Company standards of selling and customer service by providing a friendly environment.
• Contributes to sales results by knowing products and services, accurately communicating product information.
• Working with management to build, train, and certify a team of Technicians to carry out shop service.
• Handling risk by ensuring all shop employees are trained and certified to the level of work they perform.
• Train and mentor new hires by sharing experience, knowledge and best practices.
• Share timely feedback on projects, tasks and deliverables.

What This Job Offers

• Job Type: Full-time
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers