David Energy-posted 3 months ago
$150,000 - $180,000/Yr
Full-time • Mid Level
New York, NY
11-50 employees

David Energy is creating a new kind of power company. Traditional Retail Electricity Providers (REPs) are outdated, opaque, and painful for customers to engage with. We use software to monitor our customers' real-time energy usage, and we aggregate and analyze that data to maximize the value they get from their energy assets – batteries, EVs, HVAC systems and other distributed energy resources (DERs) via participation in energy markets. Our mission is to run the grid on clean energy 24/7. We’re looking for an experienced, detail-oriented, process-driven Retail Energy Ops Lead to lead and scale our electricity back-office operations. You’ll be responsible for ensuring timely, accurate customer enrollment, meter data processing, and billing across our national retail energy footprint. This role is mission-critical: you’ll serve as the operational engine that powers our customer experience, revenue cycle, and regulatory compliance.

  • Own the day-to-day execution of enrollment and billing processes across all retail energy markets in which we operate (currently NYISO, NE-ISO, PJM, and ERCOT)
  • Oversee and continuously improve the accuracy and timeliness of enrollment workflows, usage data validation, and customer invoicing
  • Monitor key operational KPIs, identify anomalies or failures, and lead triage and resolution efforts
  • Collaborate with Product and Engineering to design and implement automation, error-handling, and reporting features in our internal systems
  • Manage and evolve our relationship with billing and EDI partners, including performance oversight, vendor coordination, and project implementation
  • Work closely with Regulatory and Compliance teams to ensure all enrollment and billing processes align with regulatory requirements and market rules
  • Develop scalable SOPs and process documentation to support training, continuity, and audits
  • Support expansion into new territories and products by building operational workflows that are compliant, customer-centric, and ready to scale
  • Lead and mentor a small team of operations analysts and/or specialists
  • 5–8+ years of experience in retail energy operations, ideally within enrollment, billing, or EDI/data management
  • Deep familiarity with U.S. deregulated electricity markets (New York and Texas experience strongly preferred)
  • Strong systems thinking and analytical mindset—comfortable with databases, large data sets, and process mapping
  • Experience working cross-functionally with technical teams and external vendors
  • Excellent attention to detail and follow-through—you don’t let things fall through the cracks
  • Proven track record of building processes, improving systems, and reducing operational errors or costs
  • Strong written and verbal communication skills—able to translate complex problems for non-technical stakeholders
  • Prior experience managing or mentoring a team is a plus
  • Base salary of $150,000 – $180,000 plus equity, depending on experience
  • Group medical and dental insurance
  • Flexible vacation / PTO policy
  • 401(k) plan
  • Hybrid office culture, with team members working remotely and from our office in NYC
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