Retail District Manager

Southwest Convenience Stores LLC•Palestine, AR

About The Position

The Retail District Manager is responsible for overseeing the operations and performance of multiple retail stores within a designated geographic area. This role focuses on driving sales growth, ensuring operational excellence, and delivering an exceptional customer experience across all locations. The District Manager will lead, mentor, and develop store managers and their teams to achieve business objectives and maintain brand standards. They will analyze market trends, identify opportunities for improvement, and implement strategic initiatives to maximize profitability. Ultimately, the Retail District Manager plays a critical role in aligning store-level activities with the company’s overall goals and fostering a high-performance culture. This position requires regular travel across multiple states. The District Manager will oversee stores located in Palestine, AR; Texarkana, AR; and Tyler, TX, and will be expected to visit each location on a consistent basis. Candidates must be self-sufficient, highly organized, and comfortable with frequent travel as part of their role.

Requirements

Bachelor’s degree in Business Administration, Retail Management, or a related field.
Minimum of 5 years of retail management experience, including at least 2 years in a multi-unit or district management role.
Proven track record of meeting or exceeding sales targets and managing budgets.
Strong leadership skills with experience in coaching and developing teams.
Excellent communication and interpersonal skills.
Experience working in a fast-paced retail environment with a focus on customer experience.
Familiarity with retail management software and data analytics tools.
Demonstrated ability to lead change management initiatives.
Ability to work a minimum of 48 hours per week.
Knowledge of inventory management and supply chain processes.
proficiency with retail management software and data analytics tools enhances the ability to monitor performance metrics and drive continuous improvement.
Schedule flexibility is essential; managers are expected to work peak business hours, which may include nights, weekends, and holidays.
Analytical skills are essential for interpreting sales data, market trends, and customer feedback to make informed decisions and strategic adjustments.
utilizes leadership and communication skills daily to motivate and guide store managers and their teams toward achieving sales and operational goals
Strong organizational skills help in managing multiple store locations, scheduling visits, and coordinating with various departments to ensure smooth operations.
Problem-solving abilities are frequently applied to address challenges such as staffing issues, inventory discrepancies, or customer concerns.
Must have a form of communication to be reached.
Must be able to lift, stand and remain active for the duration of the shift, with frequent movement around the store to assist customers and maintain store image to company standards.

Responsibilities

Manage and support multiple retail store locations to ensure consistent achievement of sales targets and operational goals.
Coach and develop store managers and their teams through regular performance reviews, training, and leadership development.
Conduct regular store visits to monitor compliance with company policies, merchandising standards, and customer service quality.
Analyze sales reports, market data, and customer feedback to identify trends and implement corrective actions or growth strategies.
Collaborate with cross-functional teams including marketing, inventory, and human resources to optimize store performance and resolve issues promptly.
Assign tasks, follow up and counsel employees for not adhering to policies and procedures, excessive cash shortages and not performing tasks.
Responsible for continued training, education, and development of all employees in the assigned store. All employees will complete training according to corporate policies, procedures, and guidelines.
Help and aid in the recruitment of potential candidates.
Manage and resolve customer issues and conflicts in a professional manner.
Teach and role model customer service and suggestive selling techniques.
Responsible for unloading deliveries, organizing merchandise and keeping shelves stocked.