Retail District Manager - Pet Supplies
About The Position
Winner of the Austin Chronicle’s “Best of Austin” for ten years running, Tomlinson’s is passionate about helping our guests find the right nutrition for their pets. Because of our dedicated, bright, and talented Team Members, we are THE local leader for healthy, natural pet nutrition. Are you a natural leader who loves pets, people, and building high-performing teams? Do you love working in retail where every day is different, fun, and full of new opportunities? If you're energized by coaching, motivating, and helping stores reach their full potential, we’d love to meet you! We’re looking for a District Manager who can inspire teams, ensure an amazing guest experience, and help stores operate at their very best. This is a hands-on, high-visibility role overseeing 9-10 store locations, with a strong presence in stores each week.
Requirements
- At least 3 years of multi-unit retail management experience, OR 5+ years as a single-unit Store Manager with a proven track record
- A passion for pets and customer service
- Strong leadership, coaching, and communication skills
- A proactive mindset and ability to problem-solve in real time
- Love for people, teamwork, and helping others grow
- Willingness to travel daily between store locations
- Ability to lift and carry up to 50 pounds on a regular basis
Responsibilities
- Motivate teams to hit sales goals and deliver top-tier guest delight
- Spend the majority of time in stores with managers and teams
- Ensure training is consistent, timely, and effective
- Partner with Store Managers to identify opportunities and create action plans
- Coordinate with Store Managers & Training Director on additional training needs
- Build strong relationships with guests and staff while upholding Tomlinson’s culture and values
- Ensure all store locations meet Tomlinson’s brand standards
- Support merchandising initiatives and inventory transitions
- Participate in store inspections and ensure accountability for completing action items
- Confirm stores have needed equipment (cleaning supplies, freezers, IT needs, etc.)
- Verify compliance with promotions, markdowns, store transfers, and cycle counts
- Build and maintain a team of dedicated, guest-focused team members
- Motivate teams through recognition, coaching, and consistent communication
- Ensure staff have strong guest delight skills and product knowledge
- Train teams on policies, procedures, and operational standards—and enforce them consistently
- Coach and develop Store Managers to reach peak performance
- Identify internal talent—Tomlinson’s loves to promote from within
- Lead with integrity, professionalism, and positivity
- Communicate store needs, wins, and opportunities to the General Manager and Headquarters
- Ensure store teams are up-to-date on all Headquarters communications
- Attend weekly Headquarters meetings
- Stay current on pet industry trends, products, and guest preferences
- Recommend new products to the Merchandising Manager that align with the company brand and values
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
