Retail Distribution Center Returns/Restock - Lead

Ashley Furniture Industries•Brandon, FL

12h

About The Position

Returns is responsible for solving any potential issues that may arise during the return process, such as proper return code assignment, errors that lead to the return of merchandise, responsible to follow up with HomeStores in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process, responsible to follow up with HS Distribution Centers in order to communicate the root cause of errors or potential errors and support the creation of a sustainable and error free process. Returns are also responsible for presenting to Senior Managers the returns results and research findings. Returns is responsible for reconsolidating systems to make sure returned items have the proper designation code and are properly disposed of and allocated in the system. The return Admin will be responsible for gathering information from customers to improve customer experience and will be required to follow through with Customer Service functions. The Returns Admin is accountable for the accuracy and relevant data for products returned.

Requirements

Education:High School, Diploma or equivalent
Experience: 1 Year of warehouse
Effective time management and organizational skills
Understanding the Lockout Tagout Process
Recycling principle
Work independently as well as in a team environment
Maintain confidentiality
Perform under strong demands in a fast-paced environment

Responsibilities

Track and compile return data with the purpose of identifying areas of concern as well aspossible root
Physically observe and inspect items returned after delivery to ensure proper return coding.
Gather information from customers about potential reasons for the return of merchandise.
Solve any potential issues that may arise during the return process.
Clear out the systems to make items ready for the billing department.
Properly identify products by item number.
Accurately identify return scores.
Addresses driver issues regarding load out, such as missing pieces, missing hardware, cross dock items and items returned.
Communicate with customers as needed to gather additional data as well as to perform customer service functions.
Reports findings to immediate supervisor in order to correct errors and sustain a culture of continuous improvement.
Demonstrate the Company’s Core and Growth Values in the performance of all job functions.