Retail Distribution Center Delivery Driver

Ashley Furniture Industries•Bryant, AR

40d

About The Position

The Home Delivery Driver plays a crucial role in delivering products to designated locations. To excel in this position, the driver needs to prioritize efficiency, effectiveness, and safety throughout the delivery process. Additionally, the driver should consistently provide exceptional customer service by demonstrating quality workmanship and clear, professional communication. By adhering to these standards, the Home Delivery Driver can ensure a positive experience for both the customer and the company.

Requirements

High School, Diploma or equivalent
Clean Driving record - 3 years
NO CDL needed
Must be 21 years of age
Department of Transportation physical examination
1 year driving experience
Driving certification class, including a road evaluation test
Valid Driver’s License
Strong attention to detail
Excellent verbal and written communication skills
Excellent interpersonal skills
Effective time management and organizational skills
Work independently as well as in a team environment
Document management system
Analytical and problem-solving skills
Maintain confidentiality
Working knowledge of Continuous Improvement
Handle multiple projects simultaneously within established time constraints
Perform under strong demands in a fast-paced environment
Work professionally with customers and co-workers to efficiently serve our customers, treating both with enthusiasm and respect
Display empathy, understanding and patience with employees and external customers
Respond professionally in situations with difficult employee/vendor/customer issues or inquiries
Follow all OSHA and Company established safety rules and procedures

Responsibilities

Handle products safely.
Conduct physical inspection of product to identify damages goods, perform touch- up and repair as needed on product.
Place products in designated storage areas safely.
Prepare and load customer delivery trucks.
Unload and safely place products in customer home.
Understand and comply with all store policies and procedures.
Remove all the packaging materials from the location.
Communication and documents customer concerns to Warehouse Support.
Communicates credit, damage and essential information to the Customer Service Department.
May be required to complete shipping/ receiving paperwork
May be required to complete Department of Transportation paperwork.
Maintains a clean and organized warehouse area.
Maintain a professional image.
Assist driver as needed with vehicle inspection, routine maintenance and fueling of vehicle at approved locations.
Completes other assignments and special projects as requested.
Maintains reliable attendance.
Actively participate in departmental meetings, training and education. Assist with training other employees and providing backup.