Retail Display Installer – Technology

2020 Companies•Jacksonville, NC

1d•$17•Onsite

About The Position

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join their team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, the representative will execute a wide range of in-store tasks, including installing and updating sales floor fixtures and endcaps, performing buildouts, resets, and display repairs, and following plan-o-grams and client-specific directives. The role requires working independently, meeting deadlines, and using mobile applications and technology to complete assignments efficiently and professionally. Strong communication and organizational skills are essential for managing store-level relationships and ensuring top-quality execution on every project. This position involves executing multiple job functions, consistent communication with field services management, keeping availability updated, and completing all assigned jobs on or before scheduled end dates. It also includes managing virtual software, contributing to team success, adhering to timecard submission timelines, and participating in training. The representative will build and maintain strong relationships with internal teams, clients, retailers, and field representatives, demonstrating professionalism, effective communication, and strong leadership to ensure customer and client satisfaction according to established shared service field KPIs.

Requirements

Must be 18 or older (due to insurance requirements).
Must be authorized to work in the United States.
Flexible availability Monday through Friday.
Weekend and holiday availability as needed.
Early morning and late-night availability as needed.
Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.
Climb a ladder up to 10 feet in height.
Safely lift and carry up to 60lbs.
Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead.
Ability to adjust to the ever-changing variety of tasks and work environments.
Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates.
Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet.
Respond and remain responsible for consistent communication with field services management quickly (typically within 24 hours of contact, but may vary depending on the project/assignment/task/client/location being supported).
A high school diploma or equivalent is typically required.
Must own an Android or Apple mobile device to upload photos and data.
Must be able to successfully navigate various communication platforms and applications independently.
Must complete all training assignments and tasks within a designated time frame.
Agents are expected to be able to work collaboratively and autonomously.
Must have reliable transportation.
Valid driver’s license and proof of insurance.
Willingness and ability to travel up to 90 miles from home per assignment/shift/daily.
Superior leadership skills and strong professional communication and presentation skills.
Ability to make sound decisions, show good judgment and problem-solve effectively.
Capable of working autonomously with excellent time management and reporting skills.

Nice To Haves

Previous retail or merchandising experience is beneficial but not mandatory.
Installation and merchandising experience.
Proficiency with hand and power tool usage.
Ability to follow planogram (POG) directives and secondary communication.

Responsibilities

Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
Representatives are responsible for keeping their availability updated and accurate.
Fully complete all assigned jobs on or before scheduled end dates.
Installing and building displays, end caps, and fixturing.
Complete necessary forms /images/ surveys associated with each job/assignment before leaving the job site.
Maintaining and updating displays according to planograms/ client requests.
Conducting break-fix repairs to ensure displays and fixtures are fully functional.
Participate in early morning installations and installations involving a team of 2+ people and provide solution feedback.
Manage virtual software and ensure successful execution of related tasks and timelines.
Contribute to the team's success by assisting other members as needed.
Adhere to timelines associated with accurate timecard submission, reporting anomalies daily with needed corrections.
Work independently in a fast-paced environment.
Participate and complete training and certification programs.
Accurately track, record, and communicate activity via designated systems/ workflows.
Available for weekend assignments as needed.
Accept and schedule all assigned jobs within 48 hours of receipt.
Following all directives as provided, executing fully and completely.
Work closely within the shared services team to ensure goals, identify opportunities for improvement, communicate and drive solutions while ensuring operational efficiencies.
Build and maintain strong relationships within the shared services team: local/regional markets, clients, retailers, and other stakeholders.
Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives, fostering collaboration and communication.
Demonstrating professionalism, effective communication skills, and strong leadership abilities while representing the company.
Setting a high standard for behavior, fostering a positive work environment, and ensuring transparent, respectful communication with all team members.
Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
Ensure customer and client satisfaction is met / continually improved upon according to established shared service field KPIs as determined by field management.
Be open to provide and receive feedback.

Benefits

$16.50 per hour
Next-day pay on demand with DailyPay
Paid drive time and mileage reimbursement
Job assignments are available Monday–Friday | Weekends are not required!
Paid training
Job assignments include both flexible self-scheduling options and fixed shifts based on availability
Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period
Variety of projects and clients
Paid holidays
Long-term career pathing options
Personal development opportunities
Professional stretch assignments